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Wrong Surname on my Payoneer card

freespender
freespender Member Posts: 5 ✭
in Ask The Community
Hello .. I'm writing to you here, in hope to receive a response here.
I have done everything that Support asked me to do.
My new surname has been verified with them, and still I received my
debet card with my OLD surname, which is Sahlman.
My new surname is Akouete. So what now ? I cannot use my new card.

Please advice.
Regards
Karin Akouete

Comments

  • [Deleted User]
    [Deleted User] Posts: 595 ✭

    I'm sorry for your unpleasant experience, however unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx. Be sure to explain the full story and that even though you asked to change your name the card received was different. 


  • freespender
    freespender Member Posts: 5 ✭
    Thank You Sivan. Everything is working out now, re my card.
  • [Deleted User]
    [Deleted User] Posts: 595 ✭
    Glad to hear that :)
This discussion has been closed.

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