Wrong Surname on my Payoneer card

freespenderfreespender Posts: 5Member
Hello .. I'm writing to you here, in hope to receive a response here.
I have done everything that Support asked me to do.
My new surname has been verified with them, and still I received my
debet card with my OLD surname, which is Sahlman.
My new surname is Akouete. So what now ? I cannot use my new card.

Please advice.
Karin Akouete


  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭

    I'm sorry for your unpleasant experience, however unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx. Be sure to explain the full story and that even though you asked to change your name the card received was different. 

  • freespenderfreespender Posts: 5Member
    Thank You Sivan. Everything is working out now, re my card.
  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭
    Glad to hear that :)
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