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In a huge mess due to invalid card

TemetNosce Member Posts: 5
About a month ago, I contacted support because I had an older card without chip. My country regulations demand all cards have a chip so they can be used on ATMs. Payoneer told me they would send me a new card WITH a chip. Yesterday after 3 weeks I received a new card WITHOUT a chip. This is really messed up, im in a huge mess because I was counting on this card to withdraw some money I needed urgently. I contacted support about 3 times now and Im not getting any answer. I dont know what else I can do, I really need a new card WITH chip. I cant believe they messed this up and now I cant wait 3 more weeks for the card to arrive. Please if someone can read this tell me what can I do.


  • TemetNosce
    TemetNosce Member Posts: 5
    these are the reference number from the last couple request:
    Reference Number: 150609-008270
    Reference Number: 150610-004385
  • [Deleted User]
    [Deleted User] Posts: 595

    I'm sorry for your unpleasant experience, however unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: sure to explain the situation to them and they will send you a new card.

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