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My payment (waiting from 26 June)

Zakir09 Member Posts: 5
I received a payment from paypal on 26 june. It was not available to me when I checked.
Then I got an email from Payoneer on 28 June asking for some documents. I replied to that email within hours. And now its been 5 days, I haven't got any reply to that email.
My funds are still not available to me.
What happened to payoneer?? What should I do??