Got some funds, but it says that I need to enable my Prepaid Debit Mastercard, no options to do that

h0melineh0meline Member Posts: 4
edited December 2015 in Popular Questions and Tips
I received some funds, and I got confirmation email, but it said that I first need to "enable your Payoneer Prepaid Debit MasterCard® " . When I go and log in to my account such Instructions are no provided as mentioned in the email. "To enable your card, log into your Payoneer account and follow the on-screen instructions:" . I would like to get some help with this, and also when I log in I have the option to switch between two card. The first that I own and some strange one which says that It has been blocked. I do not understand what is going on I just want to receive my money. Thank you for your time.

Comments

  • h0melineh0meline Member Posts: 4
    I think I know the problem. I requested a payoneer card but it never arrived, so I asked for replacement. I got the replacement, that's why I probably have two cards in my name. The money arrived at the one that never shipped, and unfortunately that one is blocked, what are my options, can the money be transferred to the existing one or refunded? 
  • h0melineh0meline Member Posts: 4
    Problem solved by contacting Live Chat. Thank you. You may remove the thread.
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