Online payment issue

lochanalochana Member Posts: 1
I am Lochana from Sri Lanka. First of all, I'd thank Payoneer for making this unvalueable service for me. So far, everything is going just fine. I have small problem with one of my online-payment that I did today. Hope you will help me soon:).

I was trying to make a payment for my internet service provider( www.mobitel.lk ) by using payoneer pre-paid Mastercard. But unfortunately, In every attempt, I got this message-- "payment fail by the bank". And the bank they associate with is HNB ( www.hnb.lk/ )

I want to know, Is this a problem with my mastercard(payoneer) or something wrong with my internet service provider. Please help me with this. Any advice would be appreciated. Thank you

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