Is you support ticket system broken?

Ralf_A
Member Posts: 4 ✭
Hi,
I tried to open a ticket because one of my online payments was declined even though I have well enough balance. By the way the payment processor that refused my EU-card payment was netgiro.com (a digitalriver company).
Anyways the ticket system asks through which payoneer partner my cards are from, but when I scroll down the list, it's completely empty and thus I cannot submit the ticket because it's a required field. (My cards are direct from you without any network in between).
Cheers,
Ralf
I tried to open a ticket because one of my online payments was declined even though I have well enough balance. By the way the payment processor that refused my EU-card payment was netgiro.com (a digitalriver company).
Anyways the ticket system asks through which payoneer partner my cards are from, but when I scroll down the list, it's completely empty and thus I cannot submit the ticket because it's a required field. (My cards are direct from you without any network in between).
Cheers,
Ralf
0
Comments
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Looks like I was able to fix the problem by turning my browsers' field auto input options off.0

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