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My tracking number was delayed

Hi Nissim

Hi I would like to ask about my payoneer Card ....I have already requested it to send via DHL last september 6 ,2015 and the payoneer replied that i will receive my tracking number after 3 days but I didnt receive any notification from the payoneer untill now.Got a sufficient balance also from my account to pay for the shipment so how come that it takes so long ..Im waiting for my ATM card.Please take an action regarding about with this matter.My card is urgently needed.My reference number ( 150906-002243 )Thank You very much.