Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

passport copy requested from approval department

fb0001234 Member Posts: 2
I have been using the service for almost a year.
But then i was told i have to submit something new beside my national ID such as passport copy to verify my account.

So i did. I submitted right after i received the email and i haven't heard from the approval department. I am not sure if my Payoneer account is safe to use currently.

my Reference Number: 150924-000563

Can please someone get back at me on this? I'd like to hear the status and update beside asking to wait for reply as it took less than 24 hours for me to verify my account back when.


  • jopa
    jopa Member Posts: 2
    Hi, I have faced similar problem, my account was suddenly blocked without any notice and after some time and several information requests I got an email asking to send my self with the passport in my hand. I did it and now waiting for more than a month without getting any response to case and even my emails.
    Who can help me in this tragic situation?