Unwanted Transaction by Pre-Auth Transaction-POS Signature Purchase Neteller

Dear Administrators,
I have got a problem last day with my Payoneer account. When my card was loaded successfully I have made a withdraw by local ATM. I saw that insufficient balance. Then I check out my Payoneer account again by login I saw that there is two transaction which are unknown to me. First is Pre-Auth Transaction-POS Signature Purchase
NETELLER LONDON GBR


Amount to charge: $152.85 and the 2nd is Pre-Auth Transaction-POS Signature Purchase
Neteller-7929 4034518020 GBR


Amount to charge: $3.00 that's not what I prefer. Is there any solve for this? I will be glad.

Thank you.
Shamim Rahman

Answers

  • shameemshameem Member Posts: 133 ✭✭
    Hi,

    Its because some how either you or someone else who know your card details used your card to load Money from your account to Neteller.

    And another way it possible, if you added your Payoneer card in your Neteller account. because if you add your neteller to purchase any service or products, and if Neteller found there is no balance in your account, then they will pull Money from your backup, i mean from your Payoneer card.

    Best way, first check your Neteller account and contact with their support, if you really have Neteller account where Payoneer has been linked. And if not, then I will request you to contact with Payoneer support team instantly from: https://payoneer.custhelp.com/app/Contact_us

    Thanks

    Shameem Reza

    Ruby on Rails Developer


    Find me on Personal Blog & Official Website

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