please help can't acces my payoneer online account

I forgot my password and can't access my online account it says "locked"
I contact payoneer with online chat she told me that she send email. I opened that email it request my id number copy of my documents .. I sent them all and I'm waiting. with no response since the last winter. what the matter with my account please help because I need to add new company to receive payments and I can't do so without accessing my online account.
I contact payoneer with online chat she told me that she send email. I opened that email it request my id number copy of my documents .. I sent them all and I'm waiting. with no response since the last winter. what the matter with my account please help because I need to add new company to receive payments and I can't do so without accessing my online account.
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Another thing, as this is regarding your Personal account, you should contact with Payoneer support team, as only they can help you to unlocked.
Shameem Reza
Ruby on Rails Developer
Find me on Personal Blog & Official Website
Shameem Reza
Ruby on Rails Developer
Find me on Personal Blog & Official Website