Available on card lower than total balance

Gonzalo_

My balance says that the money available on card is lower than my total account balance (even when it is under the 10k limit)
I urgently need to have all the money available on card. I am travelling now and I need to withdraw the total amount.
Can I do this from my account in payoneer website?
Thanks

jarrarte

I'm also interested in Gonzalo's query. How is the "on card" balance determined?

Thanks

Adam_Payoneer

Hi,

As you most of you know, the available balance on the card ranges between $5000 - $10000 depending on your residential country or card program. If you have more money that is allowed on the card, it will appear under the "Account Balance".

Every 24 hours your prepaid card is reloaded from the excess funds you have on the account. The way it works is quiet simple, for example:

Let's say you have $15,000 on the account and you now have purchased a brand new T.V for $1000 around 10:41 in the morning. Your current card balance is $9000. You then made a few more purchases, withdrew some cash and not you have a balance of $6826 on the card. The $1,000 you spent on the T.V won't become available again on the card until the following day at 10:41 A.M. 

As stated before, if you have access funds on the card, it will be loaded to your prepaid card 24 hours after the original purchase.

advm6591

> @Adam_Payoneer dijo:
> Hi,
>
> As you most of you know, the available balance on the card ranges between $5000 - $10000 depending on your residential country or card program. If you have more money that is allowed on the card, it will appear under the "Account Balance".
>
> Every 24 hours your prepaid card is reloaded from the excess funds you have on the account. The way it works is quiet simple, for example:
>
> Let's say you have $15,000 on the account and you now have purchased a brand new T.V for $1000 around 10:41 in the morning. Your current card balance is $9000. You then made a few more purchases, withdrew some cash and not you have a balance of $6826 on the card. The $1,000 you spent on the T.V won't become available again on the card until the following day at 10:41 A.M. 
>
> As stated before, if you have access funds on the card, it will be loaded to your prepaid card 24 hours after the original purchase.

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Buenas noches, tengo una consulta similar a esta, debido a que mi estado de cuenta tengo un saldo y en la tarjeta tengo un saldo menor.

La ultima transacción realizada, recibí un pago y se vio afectado mi saldo pero ya han pasado 72 horas y aun no se me actualiza el monto de mi tarjeta.

No es una cantidad que supere la referencia mencionado, por lo cual no entiendo porque no se ha actualizado.

Quedo atento a sus comentarios.

Saludos.

[Deleted User]

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