Remove my payoneer card from Fiverr please help urgent

aliahmed0aliahmed0 Posts: 1Member
i am locked out from my payoneer card as it was stolen i fired a report too. now i dont have any access to that account..i am a freelancer and work on fiverr. i have to withdraw my funds from fiverr and my account is still attach there and i dont see any option to remove it please help me out!

Comments

  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭
    Hi @aliahmed0,  I'm sorry to hear your card was stolen. Please make sure to contact our customer support and they will be able to assist you: https://payoneer.custhelp.com/
  • parveenakhtar383parveenakhtar383 Posts: 12Member ✭✭
    my card is blocked since last 40 days ago
    without any notification from payoneer i am freelancer and work on fiverr.com
    work so hard to earn money
    when i first time load money into my payoneer card from fiverr account
    my card blocked and then i contact customer support via live chat and email
    after few days i received the email from payoneer
    that they need more documents my ID card holding in my hand
    i send all required things which they needs
    now more then 20 days already taken by payoneer but no update no reply and also no help from payoneer customer support
    i am a legal not a spam i have working fiverr account
    please help me
    [email protected] is payoneer username
    i submit the card request via fiverr too
    please help i have 535 $ in my payoneer card want to withdraw urgent need
  • fobiefobie Posts: 8Member
    Good day
    @parveenakhtar383 I also have the same problem, and contacting the customer support just looks like a waste of time.
    right now I don't know if I should keep trying to unlock my account or find another way of receiving money.
    @customerservice delaying to attend to our problems is not a good way of treating your customers.
    if you don't give us a service, then we won't be able to keep Banking with you.
    it's an easy logic.
  • fobiefobie Posts: 8Member
    hi
    @aliahmed0 have you been helped yet?
    @Sivan what more can I do to get your attention. I have a similar problem, blocked card
  • parveenakhtar383parveenakhtar383 Posts: 12Member ✭✭
    please help us, or provide our money back , this is not fair , and also very poor customer service regarding this problem
  • parveenakhtar383parveenakhtar383 Posts: 12Member ✭✭
    finally today i received email from payoneer , now they need my address for new card,
    they told me that your first card is blocked because late activating
    now we sending you a new card
    i hope this will work for me
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