Remove my payoneer card from Fiverr please help urgent

aliahmed0

i am locked out from my payoneer card as it was stolen i fired a report too. now i dont have any access to that account..i am a freelancer and work on fiverr. i have to withdraw my funds from fiverr and my account is still attach there and i dont see any option to remove it please help me out!

[Deleted User]

Hi @aliahmed0,  I'm sorry to hear your card was stolen. Please make sure to contact our customer support and they will be able to assist you: https://payoneer.custhelp.com/

parveenakhtar383

my card is blocked since last 40 days ago
without any notification from payoneer i am freelancer and work on fiverr.com
work so hard to earn money
when i first time load money into my payoneer card from fiverr account
my card blocked and then i contact customer support via live chat and email
after few days i received the email from payoneer
that they need more documents my ID card holding in my hand
i send all required things which they needs
now more then 20 days already taken by payoneer but no update no reply and also no help from payoneer customer support
i am a legal not a spam i have working fiverr account
please help me
[email protected] is payoneer username
i submit the card request via fiverr too
please help i have 535 $ in my payoneer card want to withdraw urgent need

fobie

Good day
@parveenakhtar383 I also have the same problem, and contacting the customer support just looks like a waste of time.
right now I don't know if I should keep trying to unlock my account or find another way of receiving money.
@customerservice delaying to attend to our problems is not a good way of treating your customers.
if you don't give us a service, then we won't be able to keep Banking with you.
it's an easy logic.

fobie

hi
@aliahmed0 have you been helped yet?
@Sivan what more can I do to get your attention. I have a similar problem, blocked card

parveenakhtar383

please help us, or provide our money back , this is not fair , and also very poor customer service regarding this problem

parveenakhtar383

finally today i received email from payoneer , now they need my address for new card,
they told me that your first card is blocked because late activating
now we sending you a new card
i hope this will work for me