Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

purchase ticket online rejected but my fund charge already

omdogan Member Posts: 1
edited November 2015 in Ask The Community
hello payoneer

a few days ago i purchase an online ticket in and transaction was rejected.
i call air asia and they said the card rejected and no money received by them. but after 2 days i see in my transaction history the funds debited/charge already.

why you charge the funds while the transaction rejected?
when will i get my funds back?

please answer Reference Number: 151111-000697

thank you