Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

My account locked

mrascom
mrascom Member Posts: 1 ✭
edited December 2015 in Ask The Community
:s anyone can help me ? my account getting locked because i wrong writting my security question .. how ro relosve this problem ?

Answers

  • Afsha
    Afsha Member Posts: 0 ✭
    I lost my payoneer account number and routing number. how can i get it again???/ :(
  • [Deleted User]
    [Deleted User] Posts: 595 ✭
    Hi @Afsha, to get your account number you can log into your account, go to "My Account" section and you can review all your info there. If you lost the credentials for your Payoneer account, I suggest you contact out support team by phone or mail and they will assist you: https://payoneer.custhelp.com/

  • LeitoFX
    LeitoFX Member Posts: 0 ✭
    Hello, i put my payoneer with taboola.. and now i cant send money.. i dont have the option.. please i need send money is a emergency.. thx.
  • [Deleted User]
    [Deleted User] Posts: 595 ✭

    I'm sorry for your unpleasant experience, however unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx

  • marioematus
    marioematus Member Posts: 0 ✭
    I forgot my password on my account so I tried to reset it using the password recovery option but also forgot about one of the secure answers. I've contacted the support team and told me to send payments to my account to reactivate my account. But I dont have a copy of my account number and the routing number, so is there a way to know my account number so I can send money to it? Please help. This is very urgent.
  • Djallalkhan
    Djallalkhan Member Posts: 0 ✭
    Hello
    I want to ractivate my card, I click to activate, but there is always the message : Your card is blocked!

    Thank You !
  • [Deleted User]
    [Deleted User] Posts: 595 ✭

    Hi - unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx

  • tanya_zuri
    tanya_zuri Member Posts: 0 ✭
    :'( I received my card via mail on the 18th August,2015 and since then I have been trying to sign into my account but each time I try it say wrong details. I tried resetting my password but it too says wrong details and it doesn't say what area is wrong. Can you please help me as I need to activate my card toto start receiving my payment.
  • [Deleted User]
    [Deleted User] Posts: 595 ✭

    I'm sorry for your unpleasant experience, however unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx

  • daddypkyaw@gmail.com
    [email protected] Member Posts: 0 ✭
    my account lock over 1day.how can i do for unlock.please help me,
  • [Deleted User]
    [Deleted User] Posts: 595 ✭

    I'm sorry for your unpleasant experience, however unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx

     

  • lis.lus2412
    lis.lus2412 Member Posts: 2 ✭
    Buen día soy nueva gracias,dispuesta aprender todo lo indispensable para mi grata y su grata saptifaccion .
  • stolologumede
    stolologumede Member Posts: 1 ✭
    My account also have been locked for five (5) days now and i am so so stressed!!!
  • aayn008@gmail.com
    [email protected] Member Posts: 2 ✭
    edited October 2015
    My account is locked. And for live chat they ask for login but my account is lock and not opening. I send my problem thru msg but still my account is locked and not opening. I m in trouble what i do? Also in support no reply plz help.
  • jerri
    jerri Member Posts: 0 ✭
    My Account is Blocked
    I was a new member of Payoneer, my region in Indonesia

    I signed up and select prepaid master card
    I filled out his form to complete after that my verification email
    after my verification email

    I got tabs answer questions
    tabs answer questions when I click go back one page in mozilla
    I fill in the login form and I logged My Account Blocked

    how to keep my account active again, please help me?
  • levanah_777
    levanah_777 Member Posts: 1 ✭
    I called on October 22, 2015 to have my account unblocked. I talked with someone named Nicole....you sent an email for me to give you my phone number that I used when I joined Payoneer. I sent the number...I have not heard anything else about it. What do I do now. Communication is very very important especially when I have to call long distance. Long distance calls costs....
  • shameem
    shameem Member Posts: 129 ✭✭
    As this is regarding your personal account, you should contact with payoneer support team. They will ask your ID card to unblock your account.

    Thanks

    Shameem Reza

    Ruby on Rails Developer

    Find me on Personal Blog & Official Website

  • phuongle
    phuongle Member Posts: 0 ✭
    My account is lock, I have sent a ticket and contact but still no reply
    Reference Number: 151030-000145
  • mmohamed2
    mmohamed2 Member Posts: 0 ✭
    :/ I use payoneer since 2011 and i make money from it
    when i try to log in to my account i get this message"Compte bloqué ! Veuillez contacter le Service Client
    " please help me i have a payment from sharecash tomorrow [my card expired in 03/18]
    HEEEEEEEEEEELP
  • LoVeOnLine
    LoVeOnLine Member Posts: 1 ✭
    Im Giving my Right Password.. My Right Security Answers.. But they want to deposit some payment to account.. or Need Proof that i have any coupon Payment Screen shot to my name.. That is ready to transfer..
    How can i send any single penny to that account whom i have no any access to my account..
    Its bullshit...
    Payoneer.. Good Bye to ur service.. Good Bye to ur CARD>>
  • ELARBI
    ELARBI Member Posts: 2 ✭
    Bonsoir mon compte est bloké : [email protected] s.v.p un lien pour activer ma carte
    o:)
  • nepaliboy_89
    nepaliboy_89 Member Posts: 1 ✭
    edited March 2016
    Hello everyone. I tried to load my account through my friend in france 2 times but the both time it was rejected. after second time i got a mail by payoneer saying "We have reviewed your application to receive payments using Payoneer’s online payment platform. Unfortunately, you do not meet the eligibility criteria " since then i am able to login my account but the receive and pay options beside activity option is missing. I am not being able to understand if i am allowed to use payoneer or not. Can anybody help me please ?
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Hi there, to receive assistance regarding your inquiry, you will need to contact our support center directly.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • geralyn
    geralyn Member Posts: 2 ✭
    Hello kindly please reply because since march 23 when i login my account and its blocked i dont know why and i've been trying to email soo many times to the costumer service but till now they dnt reply pleaseee help i need my account back...i need to know also why its blocked pleaseeee im begging and its urgent i need the account here i need your reply why its blocked...
  • minalali
    minalali Member Posts: 2 ✭
    Hi, i try many passwords to open it but now its completely locked, i just have an 1 option Customer Support. i have sent an email to payoneer customer support with attaching my ID card & ATM card images before 2 days, but i didn't get any answer yet. can anyone please tell me now what i can do :-) Thanks
  • donpedroso
    donpedroso Member Posts: 3 ✭
    Going to second day without payoneer assistance...

    Account locked too, chat is not working ( They simply closes the session without more information ).

    I tried to call payoneer... same thing, no support/assistance.

    Sent email to payoneer:

    First, i cant add maxbounty as funding source.... Second, my account was blocked with NO REASON, i tryed to call payonner ( No answer ), tried to send email, no answer, tryed live chat... NOTHING. Why????

    Security measures are good, but this way is not working. This is the second time my account is locked, first one o typed wrong password. Now o did not. I remember my password... Well. Payoneer is not making efforts to help-me...
  • donpedroso
    donpedroso Member Posts: 3 ✭
    Going to second day without payoneer assistance...

    Account locked too, chat is not working ( They simply closes the session without more information ).

    I tried to call payoneer... same thing, no support/assistance.

    Sent email to payoneer:

    First, i cant add maxbounty as funding source.... Second, my account was blocked with NO REASON, i tryed to call payonner ( No answer ), tried to send email, no answer, tryed live chat... NOTHING. Why????

    Security measures are good, but this way is not working. This is the second time my account is locked, first one o typed wrong password. Now o did not. I remember my password... Well. Payoneer is not making efforts to help-me...
  • donpedroso
    donpedroso Member Posts: 3 ✭
    Going to second day without payoneer assistance...

    Account locked too, chat is not working ( They simply closes the session without more information ).

    I tried to call payoneer... same thing, no support/assistance.

    Sent email to payoneer:

    First, i cant add maxbounty as funding source.... Second, my account was blocked with NO REASON, i tryed to call payonner ( No answer ), tried to send email, no answer, tryed live chat... NOTHING. Why????

    Security measures are good, but this way is not working. This is the second time my account is locked, first one o typed wrong password. Now o did not. I remember my password... Well. Payoneer is not making efforts to help-me...
  • minalali
    minalali Member Posts: 2 ✭
    i just got an Mail from Payoneer Customer Care last night & they want ID card image + date of birth. I have send to them now i'm waiting for reply :-) they are so Lazy.
  • pollitus
    pollitus Member Posts: 5 ✭
    Hi! mi account was blocked too, i forgot my last password, then i tried to reset and fail with my security questions? now my account is locked, i sent an email to custom care, hope they answer soon. Ironically, just remember my last password... bah
  • crkrisky
    crkrisky Member Posts: 3 ✭
    > @donpedroso

    Did you manage to get over this situation? I have the same problem
  • applesnh3
    applesnh3 Member Posts: 3 ✭
    its been over a week and i would have contacted support via email at least 4 times and haven't had a single response, my password no longer works and it seems there is bugs that wont allow me to reset.

    i cant access chat because i cant log in, this is real frustrating because its a simple fix if only someone from payoneer would respond

Categories