What to do if card not arrived ?

asad29

Hi, my card did not arrive in the estimated duration . What should i do now ? Should i wait for its arrival or order a new card ? Tell me the whole procedure and charges in case of new delivery.
Thanks.

bsujon2

I have not received my card,so what i am doing now ...?
please tell me.my card need to very urjent ...

[Deleted User]

I'm sorry to learn your card has yet to arrive. Please note that due to local post offices it may take longer than expected. You can also contact our support team, they will be able to order a new card for you: https://payoneer.custhelp.com/

JuniorBD

I'm also waiting for my first mastercard. 

Nafis Hasan

bsujon2 said:

I have not received my card,so what i am doing now ...?
please tell me.my card need to very urjent ...

When did you apply for your payoneer mastercard? Have you contacted the post office of your area for the mastercard?

kingzzz

> @Sivan said

Contacted the custhelp a couple of times..
Changed my delivery address, card hasn't been delivered to the first either.
Also added the bank payment method and gave what was required... still no mail of acknowledgement or activation on that. What next should i do? Especially as custhelp seems not to read my mails and keep telling me to activate the card i haven't received. Really demoralizing as i'm not sure if i get payed on this account ill be cashed up online but stark broke in reality. lol
please help. thanks

Nafis Hasan

kingzzz said:

> @Sivan said

Contacted the custhelp a couple of times..
Changed my delivery address, card hasn't been delivered to the first either.
Also added the bank payment method and gave what was required... still no mail of acknowledgement or activation on that. What next should i do? Especially as custhelp seems not to read my mails and keep telling me to activate the card i haven't received. Really demoralizing as i'm not sure if i get payed on this account ill be cashed up online but stark broke in reality. lol
please help. thanks

Ask customer support to deliver your card using DHL. 

oar

I still have not received my card
and send it to the forum. I still
have not received My card yet,
please send my card.আমি এখনো আমার কার্ড পাই নাই ।দয়া করে এটা পাঠান।

oar

I still have not received my card
and send it to the forum. I still
have not received My card yet,
please send my card.আমি এখনো আমার কার্ড পাই নাই ।দয়া করে এটা পাঠান।

oar

> @oar said:
> I still have not received my card
> and send it to the forum. I still
> have not received My card yet,
> please send my card.আমি এখনো আমার কার্ড পাই নাই ।দয়া করে এটা পাঠান।

Ruksana

Hi Payoneer, i haven't received any card yet.
My card doesn't reached in my hand yet.
I am waited a long time for this card.
But i haven't received my card.
This card is very important for my online earning.
May I, therefore pray and hope that you would be kind enough to consider my problem with great sympathy and issue me a card for my online earning.
My account name is Ruksana Begum.

hasan4mamun

I still have not received my card
and send it to the forum. I still
have not received My card yet,
please send my card.আমি এখনো আমার কার্ড পাই নাই ।দয়া করে এটা পাঠান।
plz plz send my card

JuniorBD

Wait and wait 

JuniorBD

oar said:

I still have not received my card
and send it to the forum. I still
have not received My card yet,
please send my card.আমি এখনো আমার কার্ড পাই নাই ।দয়া করে এটা পাঠান।

in forum ??? 

dg_lin_therese

Hello payoneer. Please help me get my card. It did not arrived in my hands yet. I really need it badly, like very very badly for my online job. Please help me get this.

Nizam2010_Ali

Hello dg_lin, You must get the Card within time line. Please check you at email & Payoneer account which was given you time line of reach your card. You will got within that time & date. Don't worry about it. Delivery man may don't handover your Card to other, please stay your shipping address on time. If not get you must contact with Payoneer support Center. Hope you clear.

melu

I have lost my card. What do I do now. I need a card. Help me.

Nafis Hasan

oar said:

I still have not received my card
and send it to the forum. I still
have not received My card yet,
please send my card.আমি এখনো আমার কার্ড পাই নাই ।দয়া করে এটা পাঠান।

Please contact Payoneer customer support. Ask them to send your card using DHL. 

Nafis Hasan

hasan4mamun said:

I still have not received my card
and send it to the forum. I still
have not received My card yet,
please send my card.আমি এখনো আমার কার্ড পাই নাই ।দয়া করে এটা পাঠান।
plz plz send my card

Have you contacted your local post office? Please contact them first. 

Please contact Payoneer customer support so that they can issue you a new card. Request payoneer customer support to deliver your card using DHL. 

hasan4mamun

Payoneer customer support contact number ???

Nafis Hasan

hasan4mamun said:

Payoneer customer support contact number ???

1-646-658-3695 x2 This is the payoneer support contact number

Nafis Hasan

melu said:

I have lost my card. What do I do now. I need a card. Help me.

Contact customer support. First ask them to disable your old card so that your card cannot be abused by the one who found it. 

After that ask payoneer customer support for issuing new card. 

jefrey

Card has not been received dated to be delivered between Nov 9 to 15
I tried contacting Payoneer support twice but didnt get any response
Is there a way we can track or see the status if the card has been delivered ?

melu

I have not received my card,so what i am doing now ...?
I have the account a long time ago, but I did not get my address card. Why?
please tell me.my card need to very urjent ...

Reshad

I ordered twice card but my card didn't arrive in time.Where is my card ? Don't test my passion !!!! Send my card A.S.A.P !!!!!

AfsarMunna25

my card has been shipping but i can not get yet..................please help me how can i get this card

Adam_Payoneer

Payoneer ships cards globally to many countries around the world. Keep in mind that once the card enters your country, the delivery of the card rely on your local mailing service. Obviously we each know how well the shipping service works in our area and because of this, in some cases we prefer to have the cards shipped to our post office box (P.O box), our work address or through an international shipping company.

If you ordered to the card twice to the same address and both didn't arrive, I recommend you contact our support center and consider providing a different shipping address to increase the chances of the card arriving.

stella

The support team u mentioning aiint helping fast
u guys simply leave it on "autoreply"
still not satisfied at the responsecam getting
i registered with my account and still havent receive my card
u guys keep directing us to click on so many buttons after ur login to ur account which arent to be found
pls i need my payonner card urgently

[Deleted User]

If your card didn't arrive within the estimated arrival date, you can order a replacement card by logging in to your account and selecting the "Haven't received your card yet?" tab located at the top-center of the screen. Also please check out the following article to see how to enter your address to avoid any delays in shipping. http://blog.payoneer.com/filling-out-your-address-is-important-heres-why/

RafiqulIslam12

Hello,
I am from Bangladesh.I order for my Payoneer MasterCard in 4 January 2017.

Payoneer told that my card will send 30 January to 8 February. But unfortunately, I not found my card. I wait long days for that, But same result. I go to my post office again and again but not found.

Now I want to order my card again. But I have face serious problem .
This problem is , I am not found ( "Haven’t received your card yet? Click here" ) this option.

Please give me a solution.
I am waiting for your reply
Regards,
Rafiqul Islam

ayesha_jabeen

Hi! I am from Pakistan. I ordered my payoneer card and they send me mail that it will arrive between 26 april 2018 and 7th may 2018. Now date is over. Also i don't have option of ( "Haven’t received your card yet? " ) . I am really worried. Please help us Payoneer. i know only 2 days have passed but still worried. :(.. Thanks

Regards,

Ayesha Jabeen

Taharafiq

> @Ruksana said:
> Hi Payoneer, i haven't received any card yet.
> My card doesn't reached in my hand yet.
> I am waited a long time for this card.
> But i haven't received my card.
> This card is very important for my online earning.
> May I, therefore pray and hope that you would be kind enough to consider my problem with great sympathy and issue me a card for my online earning.
> My account name is Ruksana Begum.

Hi guys, no idea you have got your cards yet or not....!
I'm from Pakistan and I have got my payoneer card, how???
Initially I had same issue, did not received my card and I ordered for it twice. Then 3rd time I sent request to DHL and order the card through DHL service. I got my card at my doorstep :smiley:
But I had to pay for the service. It was deducted about $90 from my card at first time when I activated my card ($29.99 for payoneer annual service charges + $60 DHL service).
So make sure you have estimated balance in your account if you are going to avail DHL service.
Now my card is about to expire on 9th September 2018 and I have sent request for card renewal, but I'm not confirmed that this time I will either get it for free or I will have to ask for DHL service again.
Most of my friends in Pakistan have got their card at doorstep for free and yes it is true that this is because I have planed to contact my postal office first.
Hope this will help the forum :)

Taharafiq

> @ayesha_jabeen said:
> Hi! I am from Pakistan. I ordered my payoneer card and they send me mail that it will arrive between 26 april 2018 and 7th may 2018. Now date is over. Also i don't have option of ( "Haven’t received your card yet? " ) . I am really worried. Please help us Payoneer. i know only 2 days have passed but still worried. :(.. Thanks
>
> Regards,
>
> Ayesha Jabeen

Hi guys, no idea you have got your cards yet or not....!
I'm from Pakistan and I have got my payoneer card, how???
Initially I had same issue, did not received my card and I ordered for it twice. Then 3rd time I sent request to DHL and order the card through DHL service. I got my card at my doorstep :smiley:
But I had to pay for the service. It was deducted about $90 from my card at first time when I activated my card ($29.99 for payoneer annual service charges + $60 DHL service).
So make sure you have estimated balance in your account if you are going to avail DHL service.
Now my card is about to expire on 9th September 2018 and I have sent request for card renewal, but I'm not confirmed that this time I will either get it for free or I will have to ask for DHL service again.
Most of my friends in Pakistan have got their card at doorstep for free and yes it is true that this is because I have planed to contact my postal office first.
Hope this will help the forum :)

app_dev

Hi dear support team. It is about third time to I have not received my card. Also In the past when I use from another email, I had one account and ordered to new card several times. No result. Now I have got new account and ordered to new card again. No result. What do I have to do? Or without payed service is it impossible? Thanks

GianmarcoPayoneer

@app_dev Hello,

Please be advised that once the card leaves our shipping facility, it is out of our control. It then relies on the mailing system of your country to make sure the card arrives. If the card was ordered via regular mail, we are not provided with a tracking number to locate the status of the card. The only options are to order a card via DHL express ( cost of 40 usd), to make sure the card arrives to its destination alongside with a tracking number or order the card to a family friends location within your country.

To do so, you must contact our support center. Please use the link below:
https://payoneer.custhelp.com/app/Contact_us

Thank you.