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forget my answers of securty questions

kingman29
kingman29 Member Posts: 14 ✭✭
Hello
I was forget my password, so after repaired it , i see that i forget my answers of security questions too
how can i get my account again please ?
this is my email account ; [email protected]

Comments

  • [Deleted User]
    [Deleted User] Posts: 595
    Yuo should contact our customer support team and they will be able to assist you in restoring your account: https://payoneer.custhelp.com/
  • kingman29
    kingman29 Member Posts: 14 ✭✭
    thank you
    when i contact them, they steel asked me to give them about others thinks,
    this is the message : (French)
    Nous avons bien reçu votre message concernant votre tentative échouée pour accéder à votre page de Compte Payoneer.
    Afin de vous aider à accéder au compte,  répondez à cet e-mail avec les informations suivantes :
    • Le nom de la société dont vous souhaitez recevoir des paiements.
    • Une copie d’écran de votre compte avec la compagnie confirmant que vous avez des fonds disponibles pour un retrait (veuillez-vous assurer que votre nom apparaît dans la copie d'écran).



  • kingman29
    kingman29 Member Posts: 14 ✭✭
    my account is locked
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    At times the support center may ask for additional information before proceeding with certain requests. This is especially true in cases where an online account is locked. Reply to the email with the requested information and the support agent will make sure to assist you in resolving your issue as quickly as possible. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • kingman29
    kingman29 Member Posts: 14 ✭✭
    Do you mean, i need to send Them, my Personely Information
    Like Passport And Residence Proof ?

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    This depends on the case. In most cases they may ask for a copy of your government issued ID.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.