To whom I need to get in touch when i feel the issue is not sorted by Customer Support

coded

Since Nov 27, I have been having an issue getting UK payment service support team to get 2 of my payments loaded to the card.

I feel like it has already taken enough time and with no success. To whom can i forward this issue? I'm really getting frustrated.

Regards,
Vasco

Luppakorva

I'd like to know as well. I had a damaged card. Contacted and sent the info as requested (took 10 days). Asked it to be shipped via DHL as I need it urgently and it was shipped via regular mail, contacted them immediately and now 3 days and no answers at all.

Is there someone to contact to, team leader etc?

Coder_Dz

Try Live Chat, or phone call them:

General:		Within the United States* (6:00am-6:00pm EST Mon-Fri) 1-800-251-2521 x2
		Outside the United States* (6:00am-6:00pm EST Mon-Fri) 1-646-658-3695 x2
Sales Inquiries:		Within the United States* 1-888-887-3070
		Outside the United States* 1-646-912-6610

Luppakorva

@Coder_Dz
Live chat is not working and they don't answer to phone calls. So no luck there. Actually I wrote thread about this few days ago on this support forum and they have just deleted it. I really wonder what's going on. Guess I have to go to reddit or such to actually get some answers. It's a shame really, I have been with payoneer soon 10 years and before this happened I never have had a single problem.

Coder_Dz

I'm sorry, you had this bad experience. Try to PM @Nissim , he'll be of much better and quicker help I believe.

Luppakorva

Not your fault @Coder_Dz :) Thank you for the tip. I'll do that straight away!