Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

25$ Bonus?

Cabal
Cabal Member Posts: 10 ✭✭
in Ask The Community
Even though it seems small for other people right now i'd really apreciate those 25$ bonus dollars. It's been around 72 hours since i've loaded my account with 100$ Dollars and still nothing happened,i wrote message to community support,no asnwer,what should i do?

Comments

  • [Deleted User]
    [Deleted User] Posts: 595 ✭
    Hi @cable, just to make sure- in order to receive the bonus the referee must earn 100$ in Business funds first. If you did, give it a few days and I'm sure you will receive it shortly.

     Also, please note that in in 2 days the old RAF links will expire. see here for more details. It won't effect your current 25$ bonus. 

  • Cabal
    Cabal Member Posts: 10 ✭✭
    Thanks @Sivan ,hopefully it happens soon!
  • Cabal
    Cabal Member Posts: 10 ✭✭
    5th day now,still nothing happening =/
  • Cabal
    Cabal Member Posts: 10 ✭✭
    2 days later,still nothing...im kinda getting worried,not about 25$ but about payoneer not holding up to their part of agreement...
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Hi there,

    Did you use the referral link when you originally signed up? The $25 is an automated process so if you didn't use the link, this would explain why it didn't apply already.

    if you are certain that you used the link, I highly recommend you contact our support team directly for assistance in regards to this issue: http://www.payoneer.com/contactUs.aspx

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Cabal
    Cabal Member Posts: 10 ✭✭
    Yes,i've found out about payoneer in a blog of a guy from my country and he was offering that 25$ ref. code which i used. However each time i try to go on livechat with csupport i get "Chat not available due to high volume of inquires." message.
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    There are a lot of inquiries this week so the response time may be slow. I recommend you submit a support ticket so we can get back to you with an answer as soon as possible: http://www.payoneer.com/contactUs.aspx

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Cabal
    Cabal Member Posts: 10 ✭✭
    Will do Hermes,thanks for quick responses,that means a lot to me.
    One more thing, there is a lot of sections/subsections for topic choice so which one would be most suitable for my issue?
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Considering we are talking about you receiving a payment so to speak, I would recommend you do:

    - Receive Payments
    - Credit Card Loading
    - Payment Amount issue

    In the comment section just be sure to describe the issue and they will make sure to address it as soon as possible. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Cabal
    Cabal Member Posts: 10 ✭✭
    Done and thanks again Hermes for great help.

Categories