My account is locked since 2 days ago and until now i still can't sign in. Please help?

nandyajoe

So i have registered with payoneer and i've received an email from payoneer that my account is approved they will send me a debit mastercard. They are also sending me my username (email) and password. But i don't know why, it's always failed when i try to sign in. I'm pretty sure the username and password that i have putted there was right, based on what my payoneer email has given to me. And suddenly, my account is locked. They asked me to try to login in 30 minutes. And until now, i'm not able to sign in. Please help me what should i do? Hope you guys can help. Thank you so much! :smiley:

Adam_Payoneer

Hi,

Accounts can be locked for various reasons. I have dealt with cases where the account holder knew all the details but for some reason it was not being accepted. If this is the situation, the only reason this will happen is if your browsing history is full. What this means in simple terms (I am not computer genius) is that there is some interference when your computer attempts to communicate with our systems. 

Making sure to clear the browser history from time to time can help reduce this occurrence.

On the off chance that you may have mistype some information which let to you forgetting your login details, we need to proceed in unblocking your account. Contact our support center via phone, chat or email so a support agent can assist you in resetting your online access.

You can find our contact details via the following link: http://www.payoneer.com/contactUs.aspx