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New card issuing before existing one expiring for seamless use

arrrgh
arrrgh Member Posts: 11 ✭✭
edited December 2015 in Ask The Community
To: Payoneer support team

Good day, colleagues. Have my existing Payoneer card expiring in a while, so to secure its 'seamless' use would wish to order at you new replacement one 2-3 months in advance (prior to expiration notification) - with aim to have it on hands before present one expires and to activate it then at your system, replacing existing card with new.

Can you please inform how to proceed.

That can be of interest to some other cardholders here, of course. Thanks!

Comments

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Hi,

    90 days before a card expires, you receive an inbox message in your Payoneer account that allows you to order a replacement card on your own. Your existing card remains active until you receive and activate the new card. Your existing card balance will be transferred to the new card and you can start using it right away.

    For instance, if your card expires 12/16 (MM/YY), you will receive the inbox message on October (10/16).

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • arrrgh
    arrrgh Member Posts: 11 ✭✭
    edited December 2015
    Thanks for your prompt and exhaustive answer, Hermes. That is what is needed. All the best!

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