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Requested payment accepted but I haven't received that amount

achachar Member Posts: 1

I have a new payoneer card and I've activated it using 16 digit pin (after shipment of card to me) and assigned atm pin to it. Now I reqested a payment of $110 to another (my friend's) Payoneer account, which was accepted by him but as soon as he accepted request, he received an email saying another account is not activated and no amount is deducted to your account but his account was debited by $110 and I haven't received that amount as well.

Can you please help us in recivering that amount?



  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    These type of inquiries require a more personal touch from one of the support agents. Please contact support for assistance. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.