How do I add funds to my Payoneer Debit Card

afaizeeafaizee Member Posts: 5
I am losing my hair with Payoneer's customer service!
I would like someone to guide me as to how to add funds to my payoneer card. I reside outside of the USA and don't have any other type of credit cards. How can I add fund to the Payoneer card?!

Answers

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    Hi,

    Basically you have multiple ways of getting paid, if the reason you opened this account was for loading money to the account from your personal bank, credit card or had the intention of receiving cash gifts, this type of service is not supported by Payoneer.

    If you planned to get paid for services you provide to your clients, there are several ways to get paid.
    The most common ways are through the banking credentials we provide to you, or as we refer to them the Global Payment Details, or get paid directly through an online platform that offers to pay your earnings directly through Payoneer.

    If you have an online e-wallet or account with a business that offer to pay you through US banking details, you can use the payment details we have provided for you in order to receive your earnings.You can view your US Payment Service details by going to the “Receive” menu and selecting the “US Payment Service” tab.
    If the company or website you are working with wants to pay you via  a bank transfer method and not a direct deposit method, the deposit won't go through.

    The different between wire bank transfers and local ACH/direct deposit is the type of bank account used. Companies and online websites will normally have a unique business account that is used to process mass payouts to employees and users. If you are working directly with a company and not through an online account, they will need to pay you as if your are an employee on their payroll. 

    Alternatively, there is an expanding service we are working on that allows you to "Request a Payment" from your clients. If this option has been turned on your account, you can send invoice requests to your clients, check out this link to see how you can easily use it to get paid: 
    http://blog.payoneer.com/new-feature-send-a-us-payment-request/

    let us know if you need more information or if you have a more specific inquiry. 
     

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • afaizeeafaizee Member Posts: 5
    Hermes. Are you therefore saying that I cannot wire money to the Payoneer card? If so, then why didn't Payoneer say that in their advertising plan?
    I'm now stuck with a card that I cannot add funds to.
    Also, what payment details did Payoneer provide? I only received the card and a PIN number to activate it, there was no "payment details that they provided"!
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    The service is advertised as a B2B (business to business) that allows the users to receive payments from companies and websites located around the world. There are several ways of doing this which includes receiving payments from the global payment details you have on the account, companies/websites that pay directly to your Payoneer account and the request payment tab located in your Payoneer account to receive individual client payment requests (you can read more about it here). 

    The card it used to gain access to your funds, not get paid through it. You can view your US Payment Service details by going to the “Receive” menu and selecting the “US Payment Service” tab. These details are used to receive your earnings from companies or websites located inside the US via ACH/direct deposit transfers. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • aleksandra_radovacaleksandra_radovac Member Posts: 6
    edited January 2016
    Adam,
    Load credit card to payoneer card doesn't work any more...????!!!!
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    It still works but it has its limitations because you need to be active in receiving payouts via the global payment details or from websites that pay through Payoneer.

    I recommend you use the "Request a Payment" tab on your account. It is more efficient and you do not need to depend on other payouts for this service to work for you. It is a smoother process and it is more cost efficient. 

    You can read more about how it works via the following link: 
    http://blog.payoneer.com/new-feature-send-a-us-payment-request/

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • aleksandra_radovacaleksandra_radovac Member Posts: 6
    Hi Adam,

    You are so kind and thank you for asap answer, but this is complete nonsense because I'm your user for more than two years and Etsy seller who receives payments via pay pal and 2checkout):

    I have already used this option, and I'm very sorry because of Payoneer's new policy.... :(
    Poor...
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    edited January 2016
    The loading link you are asking about is the old and more annoying way to load money because you must be "active" in receiving payments. The "Request a Payment" feature which we introduced recently is supposed to be more efficient, user friendly and limitation fee for requirements to be eligible to use this service.

    if anything, it should be much better for you. If you have any feed back about the request Payment service, I would love to hear it. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • aleksandra_radovacaleksandra_radovac Member Posts: 6
    I can't use this option, because i live in Serbia, not USA resident...
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    That shouldn't be the reason. I recommend you contact our support center directly so a representative can review your account and see why you are having difficulties using this service. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • susorokinsusorokin Member Posts: 2
    Hi Adam!
    I can not use option 'request a payment" from individual. I only can use 'request a payment" for a company from USA. Just a mont ago I can use 'request a payment" from individual. What should I do to request a payment from individual outside USA? This is very important for me!
    Thank you!
  • salmanalvisalmanalvi Member Posts: 1
    Hello Adam my client live in Dubai and I send the payoneer URL and suggest him to make an account on payoneer and after that when he receive his card and activate then how can my client reload his card because then my client send money to my payoneer card through his payoneer card how to make this possible kindly explain thanks
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭

    Hello @salmanalvi ,

    Are you planning to receive payments from your client? Signing up for a Payoneer account should be done if you plan to receive payments for the services you are providing.

    If the client only plans to pay you through Payoneer and not receive commissions for services he is providing, you can send your client an email payment request. Through the email, your client will have a direct payment option to your account.

    You can read on how to utilize Payoneer's Billing Service on their FAQ page.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • kondekonde Member Posts: 1
    Very disappointed,i am in Zimbabwe thought I could load savings into this card.i don't receive any payments only wanted to use this card when I go abroad...so to me it's useless :( .
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    edited June 2017

    Sorry to hear that you are disappointed, but you signed up for a service that does not facilitate consumer self loading.
    But if we are already on the subject, when you go to a Pizza place, do you order whats on the menu or do you ask for a hamburger?

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • MarioirweatherG76MarioirweatherG76 Member Posts: 1
    Hey,Im from Jamaica and was wondering if I could withdraw my funds from any atm in Jamaica?
  • [Deleted User][Deleted User] Posts: 247
    The user and all related content has been deleted.
  • kenkekkenkek Member Posts: 2
    now my clients already have Payoneer account.
    i also have Payoneer account.
    so now how's my clients load his account ?
    if my clients account no credit ,how 's my clients make a payment to me ?
  • kenkekkenkek Member Posts: 2
    do you know more of Payoneer customer NO KNOW how to loading to their Payonee account.
    isn't only at US bank can issue to load ?
    if like that ,Payoneer is nothing for more people!
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭

    Did you know that your clients do not need to open up a Payoneer account?
    Payoneer is made for workers who look to get paid from clients internationally and online.
    There are different ways you can receive your payments by utilizing Payoneer services, which can be found on Payoneer's FAQ page and on Payoneer's blog

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Jamuna_NeupaneJamuna_Neupane Member Posts: 2
    Hello sir,
    I need a help. I want to sell on amazon. For that i need to pay amazon for providing my products space to keep in its stores and $39.99 for pro business selling account. I know i can receive from my buyers but how to pay inintially to amazon. I need to start a business. So is there any way i can load money or funds into my payoneer mastercard or my payoneer account?
    Are there any other ideas or suggestions if this is not possible? Please reply asap
    Thanks.
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭

    The only way to load the card is by receiving payouts for services you provide as a freelancer. But you can check if Amazon provides you with the possibility to pay with a credit card as a first step.

  • jaypeejaypee Member Posts: 2
    I received funds into my Payoneer account from one buyer. The funds are in my USD Receiving Account (in Global Payment Service). How can I transfer some of these funds into my payoneer prepaid card?

    I want to use teh prepaid card to withdraw cash from ATM machine. But the balance on the card shows zero.
    How can I transfer from my Payoneer USD account to my Payoneer prepaid debit account?

    Thanks
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭

    If you have the USD balance and USD card, the funds should automatically transfer to the card. Keep in mind that the Payoneer balance/transaction history can take up to 6 hours to be updated for every action taking place, so if the funds don't appear right away on the card through your online account, it just means that the transaction/balance history has yet to update.

    However, considering your particular situation, I would recommend you contact Payoneer support as I cannot be certain what would be the cause of the issue in your particular situation.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • agohagoh Member Posts: 1
    > @jaypee said:
    > I received funds into my Payoneer account from one buyer. The funds are in my USD Receiving Account (in Global Payment Service). How can I transfer some of these funds into my payoneer prepaid card?
    >
    > I want to use teh prepaid card to withdraw cash from ATM machine. But the balance on the card shows zero.
    > How can I transfer from my Payoneer USD account to my Payoneer prepaid debit account?
    >
    > Thanks

    I'm experiencing the exact same issue as @jaypee .
    We received a payment from our client into our USD balance, but the USD prepaid card balance is showing $0.

    I spoke to your colleague Maryam via Live Chat, and she assured me that the prepaid card balance will be done by the end of business day, but 3 days have passed and the prepaid card is still showing $0.

    Can someone please help to update the prepaid card balance ASAP? We're hoping to withdraw the funds via the ATM with the Prepaid card.
  • 14301602570451430160257045 Member Posts: 1
    Hi. Can I pay and receive payments from a person with a paypal or visa card through payoneer card?
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭
    edited October 2017

    @agoh The funds are usually loaded from the balance to the card every 12 hours, in case your card was not loaded from your balance, please contact Customer Care

  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭

    @1430160257045 You have the possibility to send a payment request via our "Billing service" and get paid via credit card from individuals and companies.

  • mnriponmnripon Member Posts: 1
    which bank can I use to deposit my payoneer prepaid debit mastercard in Bangladesh????
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭

    Every bank in Bangladesh is accepted.

  • shabanaslamshabanaslam Member Posts: 1
    Hello Sir,

    I am from Pakistan
    I want to pay to my suppliers through my Payoneer account.
    But i have no any funds in Payoneer account yet as i am a new user.
    Can you please tell me how to deposit money into my Payoneer account to pay my suppliers ?
    .
    Thanks in Advance .
    Shaban
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭

    Hi @shabanaslam, thank you for participating in our forum. Because self loading is not supported by our services, the only option you have to load your account is by receiving payment for services you provide as an individual or a company.
    Once your account is loaded with available funds, you will be able to pay your suppliers from your Payoneer account through the different services we propose.

  • Guest7Guest7 Member Posts: 1
    Hi, I need help. I live in Montenegro and I ordered airbnb payoneer master card in order to receive payments from airbnb. I activated it and now I need to load money on it. But I don't know how to do that. Should I wait for airbnb to send first payment or should I put some money on it before? Thanks for the help
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭

    @Guest7 To transfer your payments to your Payoneer account, you can simply contact Airbnb in order to verify how payments are initiated.

  • Summit111Summit111 Member Posts: 1
    Hello Payoneer Support
    I worked with website (www.yestor.net) allow to withdraw via MasterCard ... Can I put information of Payoneer MasterCard to get payment??/
  • EdwinPayoneerEdwinPayoneer Confirm Email, Member, Administrator Posts: 270 ✭✭✭✭✭✭✭

    Hi there @Summit111 . Unfortunately it looks like this site is one that uses investing and the sale and trading of assets to earn funds. Right now we do not support this method of payment with the services we offer.

Sign In or Register to comment.