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Refund from PayPal

pasancent
pasancent Member Posts: 1 ✭
in Ask The Community
A payment I did on PayPal using the Payoneer mastercard has been refunded. However, I do not see the refund in my Payoneer account under transactions or pending transaction tabs. I'd like to know this should be further processed. Thank you.

Comments

  • FaceSteel
    FaceSteel Member Posts: 3 ✭
    Have you received your funds?
  • FaceSteel
    FaceSteel Member Posts: 3 ✭
    I got also a refund from paypal and I don't know when will it go through, the official notice around here is that between 1 or 2 business days it will be processed
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Correct. Usually it can take anywhere between 6-48 hours for the refund to be processed. On extremely rare occasions when the funds are not returned in that time frame, it is highly recommended to contact the merchant to receive a document for proof of refund if you haven't received it before contacting Payoneer customer support for further assistance. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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