Robbed fees - Global transfer hidden fees

Hello! I receive my payment from my partners using Payoneer in USD currency.
Payoneer receives the payments and transfers them to my local bank account that is also in USD and takes 15$ fee for that.
Now comes the surprise. Payoneer does not transfer the money directly, they use other banks or payment procesators and Payoneer Support says they use them randomly.
That is why sometimes my payments arrive in fully (-15$ Payoneer fee) as it should be and other times it goes through other banks that charge additional fees.
It happend to my twice. First the intermediary bank charge me 39$ and second time (the same bank) charge me 41$. So far this happends only the time Payoneer uses DEUTSCHE BANK TRUST COMPANY AMERICAS bank located in NEW YORK.
My local bank investigated the SWIFT raport and saw that DEUTSCHE BANK used "BEN" option instead of "OUR" option and that is why they charged the additional fees.
Payoneer clean it hands saying that they did not charged this fee but it's not my problem.
I agreed to pay Payoneer 15$ to transfer my payments. I do not care that they use one ore several other banks to do that. Payoneer does not say anywhere that other fees may be charged.
I feel lied and robbed.
I asked Payoneer Support not to use DEUTSCHE BANK anymore on my transfers but they said that using intermediary banks is random wich I feel is also a lie.
Also they cannot tell what the fees are. It seems only God knows them and We, the beneficiary find them after the payments arrive in local bank account and after we have already paid them.
I really am disappointed by Payoneer after almost 6 years of collaboration and consider changing my payment processor.

Comments

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,105 ✭✭✭✭✭✭✭
    Hi,

    When talking about bank transfer services as you know, there are fees that take place when such a service is used. As you have pointed out, other corresponding banks may be involved in the transfer of the funds. While we are able to promise a flat fee of $15 for the transfer from our end, please note that that we have no control of fees that may be deducted by other banks. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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