My card has been arrived while second card in shipping

diqa
diqa Member Posts: 2
Hi all,

about 2 months ago i have a problem with my card, so payoneer decides to send me new card, after passed a week from estimate time (20 nov 2015) i contact support then they send another new card to me ( estimate 25 december), when the another card in shipping, yesterday my first card arrived, but it cant be activated (has been blocked) . so what should i do? can i ask to unblock my first card so i can activate it or i must wait the second card that in shipping ?

thanks for your time.

regard,
diqa

Comments

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Hi,

    When this happens, you need to contact Payoneer customer support to notify them of this. The agent will lift the block that was placed on the original card so you will be able to activate it and start using it. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • diqa
    diqa Member Posts: 2
    hi Hermes,

    okay i will contact support for further assistance. thanks for your answer. its help me alot .

    regard,