How to associate my fiverr account to existing payoneer card?

Hi, I have already payoneer account.I want to associate my fiverr account to existing payoneer cart. So, I have applied for payoneer account using fiverr with different email id and same bank account details. But i got mail from like :

We are sorry to inform you that Payoneer’s Account Approval Department was unable to process your application for the Payoneer WebMoney purse Service.


I have contact to payoneer but they not respond me back. I am waiting their response from two days.
What should i do?
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