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Until now i didnt see the money on my card..

cashwave60 Member Posts: 1 sent a money on my account on January 14, 2016 but until now i wasn't able to receive it. last November 12 , 2015 also sent me a fund but it arrive on the next day in my account..why this time it took to long?why is this happening?
i email the support for the 2nd time but no one answer me..
please help me on this matter because i badly needed the money urgently..