ATM charged but didn't dispense cash.

Milagraphics

Hello, I tried to withdraw some funds to an ATM. It didn't dispense cash but charged me.
I have contacted the ATM operator and they said I should contact you to solve this matter.

I am in need of a fast resolution of this and some fast help would be appreciated.

Thanks

P.S: Contacted the Payoneer Support too, here is the ticket Reference Number: 160118-005198
didn't get a response yet.