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Payoneer card blocked

How long I need to wait that my card to be re-active or to ship a new one ? I contacted payoneer support team but they still didn't do anything. Someone has use my Payoneer account to make transactions but I see that too many users have the same problem. I think this is a Payoneer problem since I am not the only one who have the card blocked and people are buying stuff from our Payoneer debit cards.

I hope someone here can help. My ticket number is 160120-003057