I got a €242.08 charge that I don't know about

bcnbelobcnbelo Posts: 1Member
I started using the account one month ago. My guess it's some kind of annual charge, but I've had read that it should be more or less like €30/year not €242/year which seems to me an absurd amount of money for manteniance costs.

the details just says: "Fee Charge" and no further information is there.

I'd like to know if it's normal, a mistake or what it is.

Thank you very much for your help.
Kind regards.
Angie.

Comments

  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    edited January 2016
    Hi there,

    It highly depends on the program you registered under. If you apply directly from our website or a referral link from an existing user, most likely you will face the annual fee of $29.95 for the service.

    If you created your Payoneer account through a website that pays through Payoneer, the program of the Payoneer card you will receive will be based on the agreements with the websites. In most cases it won't have an annual fee, but instead it will have a monthly maintenance fee which is usually around $1-$2  in most standard programs. Other websites we work with may even wave such fees all together so you have a less costly service.

    You can view the full list of the fees associated with your card by clicking the "Pricing & Fees" link, located under the "Help" menu, on your "Payoneer Account".

    If you feel as if there is inconsistency in the fees for your service, we highly recommend you contact our support center so they can review your account and see what fees applied and for what reason. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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