Payment not processed after sending required documents.

nidalsiddique
Member Posts: 1 ✭
Hi,
I received a payment from a US client which i requested. Then there was a "Missing Information" mark on the payment. I got a mail to provide required information. I uploaded those documents. My ID wasn't uploaded, i asked support and they said to upload my ID pic.
I uploaded it. I also let customer support known via email that i've uploaded the document. No response from them. I called three time from halfway around the globe, didn't get a chance to talk with a customer support representative.
If there is a problem with my documents, i should've been informed about that too.
I would like to know if its been approved or not approved or anything for that matter.
I received a payment from a US client which i requested. Then there was a "Missing Information" mark on the payment. I got a mail to provide required information. I uploaded those documents. My ID wasn't uploaded, i asked support and they said to upload my ID pic.
I uploaded it. I also let customer support known via email that i've uploaded the document. No response from them. I called three time from halfway around the globe, didn't get a chance to talk with a customer support representative.
If there is a problem with my documents, i should've been informed about that too.
I would like to know if its been approved or not approved or anything for that matter.
0
Answers
-
i have same problem. i am waiting for reply but till not getting any response..!!!0

Categories
- 21.8K All Categories
- 2.6K Getting Started
- 22 Read Before Posting
- 2.5K Meet and Greet
- 16.2K Official Support Community
- 14 News and Announcements
- 2K Popular Questions and Tips
- 14K Ask The Community
- Our Products
- 129 Payoneer Mobile App
- 1K Industry Discussions
- 738 Freelancers
- 117 Affiliates
- 144 eCommerce and Online Selling
- 2.4K Local Communities
- 891 Payoneer in Bangladesh
- 371 Payoneer in India
- 1.1K Payoneer in Pakistan
- 12 Payoneer Mobilizers- Events and Meetups