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Atm Didn't Release Money But Charged My Account Payment

shahnaz_kousar
shahnaz_kousar Member Posts: 1 ✭
in Official Support Community
Hello,
I am shahnaz kousar, Today I was try to WITHDRAW to Local ATM of Alfalah Bank. But problem is that the ATM send me a message of failed transaction, and no money was come out. But the transaction amount has been charged to my payoneer account.

I make two WITHDRAWS ( 200$ and $190$ but never receive the money.

Please help me.

Comments

  • omerfarooq36
    omerfarooq36 Member Posts: 2 ✭
    After a long time i want to login my Payoneer account. But i don't remember my password that's why i need to forget my password but payoneer say's your information didn't match our database but i have my Payoneet Mastercard and I contact to Payoneer support they don't help me. Please help me how to get back my account?
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  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    shahnaz_kousar said:
    Hello,
    I am shahnaz kousar, Today I was try to WITHDRAW to Local ATM of Alfalah Bank. But problem is that the ATM send me a message of failed transaction, and no money was come out. But the transaction amount has been charged to my payoneer account.

    I make two WITHDRAWS ( 200$ and $190$ but never receive the money.

    Please help me.
    Definitely contact our support center directly so a support representative can review you case. The forum is designed for users to connect and share experiences with websites they work with or with specific topics related to their countries. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    omerfarooq36 said:
    After a long time i want to login my Payoneer account. But i don't remember my password that's why i need to forget my password but payoneer say's your information didn't match our database but i have my Payoneet Mastercard and I contact to Payoneer support they don't help me. Please help me how to get back my account?

    Try to contact them again, they will provide you with a solution that will allow you to regain your online access

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • muizzkhalid
    muizzkhalid Member Posts: 2 ✭
    My name is khalid imran, yesterday on 03/02/2016 I was try to WITHDRAW to Local ATM of Alfalah Bank. But problem is that the ATM send me a message of failed transaction, and no money was come out. But in my payoneer account still showing pending the transaction, i made total 6 transaction but two is unsuccessful due to ATM machine error . what should i do, already i send to payoneer admin support team but still not get any answer.

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