The bank did not give me money but I appear Payoneer cashed.

Today 10/02/2016 try to make a withdrawal of $7,000MXN, however to do so in the ATM HSBC like I got stuck and then told me I can only withdraw of $6,000MXN so that it did. He gave me $6,000MXN however when reviewing my statement Payoneer, I see appearing withdrawn $7,000MXN that never gave me.