need more information to process the payment sent to you.

lakkky

Hello!
Me sent the first payment
I can not get it into your account
In mail sent to me pis "So that you can get the payment, and continue to use the online payment platform Payoneer, please fill out the form"
I filled out a questionnaire, but at the stage where I need to download a copy of the documents
appears with an error window
What is the problem? How do I fill out a form and get a payment?
Wrote in support, there is no answer