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After 90 days of a dispute I have not any news.

Hello there community, i would like you help me, in november 17th I recieved an email where payoneer said I upload all documents and my dispute already was in the chargeback department, so they said they will contact me before febrary 17th, today is febrary 29th and I have not any news, i contacted the costumer support and they just say i need to wait beacuse they dont know anything about that.
Please help me, whats is going up? the dispute is already in process?
Thanks friends! By the way, I love Payoneer!