Money not back in account after cancelled transaction

nachomartinez

To whom it may concern, I purchased airplane tickets from an online company (lastminute.com) last week, and the travel agency that actually provided the service couldn't automatically get the money from the card (it sat there about an hour in authorization status) so they cancelled the purchase.
Finally the money came out, but they already unlocked the amount so it went back to the card, but so far it's been almost a week and the money still sits under "Pending authorization" to be out, and it shouldn't at this point...

Transaction details:
Date: 03/01/2016 13:08 T45702355

Pre-Auth Transaction-POS Signature Purchase International
RUMBO MADRID ESP

Local Currency Amount: [European Economic and Monetary Union (EMU), Euro: 379.9], Fx @1.090900
Amount to charge: $428.94

Adam_Payoneer

Hi there,

Sorry to hear about your experience. I can assure you that if the funds are not with the merchant nor do they plan to charge the money, the money will return to your card automatically. Please contact our support center directly for further assistance in regards to this topic.