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Referral Bonus delay

Ragnar
Ragnar Member Posts: 4 ✭
edited March 2016 in Ask The Community
Hello everybody,

Well, to start off a friend used my referral link to sign up. And the friend got the around 145 USD in payment a day before. The annual charge was instantly debited but the referral bonus was not credited. So, I just can't seem to understand, since the charges are deducted automatically, the referral reward also should have been instantly credited to the account, right? It's been more than 24 hours and yet the bonus has not been credited to my account nor the said friend's account. As always, the live chat has too many people to work fine. So, I am trying to get an answer to this issue through the forums.

Thank you.

Comments

  • Ragnar
    Ragnar Member Posts: 4 ✭
    So I need to withdraw the balance now. As mentioned, the bonus is yet to appear on both our accounts. I hope withdrawing the balance does not have any impact on the bonus right? Any advice on this please..
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Ragnar said:
    Hello everybody,

    Well, to start off a friend used my referral link to sign up. And the friend got the around 145 USD in payment a day before. The annual charge was instantly debited but the referral bonus was not credited. So, I just can't seem to understand, since the charges are deducted automatically, the referral reward also should have been instantly credited to the account, right? It's been more than 24 hours and yet the bonus has not been credited to my account nor the said friend's account. As always, the live chat has too many people to work fine. So, I am trying to get an answer to this issue through the forums.

    Thank you.
    Hi there, if you friend received his payout through the global payment service details or through a company that pays out through Payoneer, the $25 reward is credited to both of you within 24 hours.

    This is true for every promotion or referral program that is run within Payoneer. It is fully automated and it is always credited within a 24 hour period once the threshold or requirements have been reached. If for some reason the reward is not credited, contact our support center for assistance in applying the reward. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Ragnar
    Ragnar Member Posts: 4 ✭
    I contacted support. They were really helpful.
  • LEMNSAKIB
    LEMNSAKIB Member Posts: 4 ✭
    Did you get your bonus? I have also same query, my wife got $300 already today and My card is old. So how long will it take to get the bonus in both card?
  • LEMNSAKIB
    LEMNSAKIB Member Posts: 4 ✭
    Did you get your bonus? I have also same query, my wife got $300 already today and My card is old. So how long will it take to get the bonus in both card?

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