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Haven't received DHL tracking number yet

lowlife
lowlife Member Posts: 11 ✭✭
in Ask The Community
I have been waiting for my card for about 3 months now. Every time I contact support they just say that your card has been shipped again via regular mail, you can however get it via DHL too. So this time I ordered it via DHL. $50 deducted from my Payoneer account, received 'your card has been shipped via DHL' email, but its been 2 days and I haven't yet received the DHL tracking number. What am I supposed to do?

Comments

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    When ordering a card via DHL, please note that it takes at least 2 business days for DHL to receive the card. Once they have the card, an email with the tracking number will be sent to you. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • lowlife
    lowlife Member Posts: 11 ✭✭
    Yeah, I received it on third day. Thanks
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Glad to hear it. If you received it on the third day, it probably means that the request was done in the afternoon. Any request whether it involves a card order or a bank payment, if it is done in the afternoon, the request is processed the following day. If done during the day, the request is processed on the same day. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Usmanameen1
    Usmanameen1 Member Posts: 2 ✭
    sir can you help me my card also not arrive yet ?
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Usmanameen1 said:
    sir can you help me my card also not arrive yet ?
    I can only advise generally on your issue. 
    You can order a replacement card  by logging in to your account and selecting the "Haven't received your card yet?" tab located at the top-center of the screen.
    If you are unable to do this, please contact our support center for assistance in ordering a new card.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • yul
    yul Member Posts: 2 ✭
    здравствуйте, я хочу получить карту DHL, баланс пополнен, пишу в службу поддержки-приходит автоматический ответ :пополните счет и сообщите адрес, счет пополнен какие мои дальнейшие действия, кому мне написать, чтоб мне прислали карту наконец-то? спасибо
  • yul
    yul Member Posts: 2 ✭
    здравствуйте, я хочу получить карту DHL, баланс пополнен, пишу в службу поддержки-приходит автоматический ответ :пополните счет и сообщите адрес, счет пополнен какие мои дальнейшие действия, кому мне написать, чтоб мне прислали карту наконец-то? спасибо

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