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Problem resetting my password

PaulFrancisTZ
PaulFrancisTZ Member Posts: 1 ✭
in Popular Questions and Tips
Greetings.

I'm a member of Payoneer, though I haven't been using this service in the past, but I think the time has NOW come for me to use this service more frequently.

As expected, I forgot the password that I used when I signed up, so I followed instructions on how to reset my password TO THE LETTER.

However, there seems to be a problem with the password format because no matter what I try, I keep getting the same error: A Question mark appears to the right of the password box

Your password must be at least 7 characters long
At least 1 Alphabetic character (a-z)
At least 1 Numeric digit (0-9)

My new password was 9 characters long, comprising of both letters and numbers.

What am I doing wrong?

Please enlighten me. I'm sure this is a really simple matter.

P.S. My CAPS LOCK key is NOT in its ON position.

Comments

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    If you are using a computer or laptop when trying to reset your password and you have already cleared your internet browsing history, I recommend you contact our support center directly as there may be an unforeseen issue we are missing. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

This discussion has been closed.

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