Payment under review

gener

I received nr. 2 payments through echeck on 15 of February, the amounts were 3.000 and 2.990 USD.
Payoneer asked me to fill a form and I did. Then I was asked to send the invoices and I did. After many days on 25 of February they asked me to send Certificate of Incorporation and the invoices again. I sent immediately. The payments are Under Review. I am writing to have information every day. They replied me on 3rd March saying they have requested the Payment Approval Department to expedite their review of this issue.

To date my payments are still under review. Payoneer did not contact my customer, nor unblock my money, and 25 days are spent without having my money nor return money, nor give me info about when they unblock money.

I said them the terms and conditions were respected, and if they think the payments are fraudolent, after such time they have discovered . But payments are real! And Payoneer still goes on blocking my funds.

I'd like to know how long I must wait to see my funds unblocked.

Please help me.

heilong

I wonder if your problem was resolved and how long it took? Please post to share your experience with the others.

Platonb

Any update? - have similar problem.

mojadder

Same problem I am facing

MwangiGatua

Same here
Customer ID 35061463

GianmarcoPayoneer

@MwangiGatua Hello,

Please be advised, that we a have responded to your question in another thread. Please take a look at it.

Thank you.