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2nd Request card not arriving

appzone Member Posts: 2
Hi payoneer

i have request card shipping and its for the 2nd time it not arriving


Dear *********,
Congratulations - your Payoneer account application has been approved!
Your Payoneer Prepaid Debit MasterCard® card has been shipped to you by: Regular mail
Your card is estimated to arrive between 22 Dec 2015 and 29 Dec 2015
Accessing your account
Account Username: appzone***
Account Reference Number: 2493817

and then the second one is

Dear *********,
We are pleased to inform you that your Payoneer Prepaid MasterCard® card was shipped via Regular mail.
Your card is estimated to arrive between 10 Feb 2016 and 17 Feb 2016.
Below are your personal account details. Please save them for future reference.
Username appzone***
Reference Number 2493817

but 1 month pass after 2nd shipped and i still havent received

please help thanks