Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

missing information please contact customer support?

mebabyaura Member Posts: 5
hello. few days ago ,a friend send me some money on my payoneer account. but in the right of the money it is writting this:Missing information, please contact Customer Support. i contact customer support. they ask me to send a copy of my id document. i did this. i did all they ask me, but still the same problem:Missing information, please contact Customer Support. i wanna say this friend send me in the past too,and is was no problem. all the papers is allright. i try to contact online chat. i wait 1 hour and then when it was my turn, chat stopped and say isto many . and i was number 1. i hope you can fix this. thank you.what is the problem? can anybody from payooner help me?i i wait an answer because i see nobody from payoneer dont want to help me and always i receive only automatic answers. i hope you are serious.