missing information please contact customer support?

mebabyaura

hello. few days ago ,a friend send me some money on my payoneer account. but in the right of the money it is writting this:Missing information, please contact Customer Support. i contact customer support. they ask me to send a copy of my id document. i did this. i did all they ask me, but still the same problem:Missing information, please contact Customer Support. i wanna say this friend send me in the past too,and is was no problem. all the papers is allright. i try to contact online chat. i wait 1 hour and then when it was my turn, chat stopped and say isto many . and i was number 1. i hope you can fix this. thank you.what is the problem? can anybody from payooner help me?i i wait an answer because i see nobody from payoneer dont want to help me and always i receive only automatic answers. i hope you are serious.