Urgent - Missing Information (Private Load)
Unacceptable behavior of Payoneer' supportPayment ID Numbers: 5139466 and 5145509
Yesterday (Tuesday, 23rd of November, 2012) I mad two private loads to my Payoneer Card (USD 350 + USD 610).
In the middle of the night, I received an email from Payoneer that they need a copy of my passport and credit card to process this payment.
Within minutes I have sent them what they wanted despite the fact, that - in my case - the sending and receiving person is the same.
After 24 hours - without any info from Payoneer - I called my credit card company and I got the information, that both payments were approved the same moment when I made my 'private loads'.
For my credit card company (the one I was paying from) there was no problem and they don't understand why Payoneer acts like this.
And why Payoneer falsely claims that they could not process my payment.
The fact is that the payment has been approved and payed yesterday.
In that regard, says Payoneer not the truth.
I then read in various user forums, how bad the Payoneer support is and that it often takes days and days, until some kind of reaction.
I'm very shocked and disappointed.
Today is still Wednesday, and Payoneer promises to make a payment available within two business days (after confirmation of payment)
Since the confirmation and approval of my payment through my credit card company has already done yesterday, I expect that I have the money available by Friday.
Otherwise, I will instruct my lawyer to investigate the process and, where appropriate, to file a case.
Arbitrariness is unacceptable and against the law.