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Don't receive card renew message

sinoo Member Posts: 12 ✭✭
Hello !
My payonner card will be expired next June 16th
and till now I haven't receive any message or email
to renew it.
also tyring to contact with online support chat service doesn't work for me
and still receiving this message :"LIVE CHAT
Our working hours are listed below:
Our telephone lines are available from:
6:00 AM to 6:00 PM EST, Monday through Friday.
Our chat services are available from:
6:00 AM to 3:30 PM EST, Monday through Friday."
please I'm looking to request a new card befor the expiration of this one
May you help me please
Great regard payoneer team
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  • sinoo
    sinoo Member Posts: 12 ✭✭
    I added a support ticket under the number #160527-000588 this morning ,please help me renewing my payoneer card :)
    Warning No formatter is installed for the format ipb
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Hi there,

    90 days before your card expires you will see at the top of the page a message advising you that your card is about to expire. Click on the message and follow the on-screen instructions to request a new card.

    Once you have submitted the required information a new card will be ordered for you. Your current card will remain enabled until you receive and activate the new card, after which your account balance and payment methods will be automatically transferred to the new card.

    If you don't receive the message or are having difficulties using it, kindly contact our support center directly via phone, chat or email so an agent can assist you in manually ordering you a new replacement card.

    If you already submitted a ticket, kindly wait for our team to get back at you so they can assist you further.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.