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I Want to disconnect payoneer account associated with fiverr

Nasirawan Member Posts: 1
Hi guys, I have created a request on 28th april that i wish to disconnect my payoneer account associated with fiverr. they reply me "Please provide us with a screenshot from within the account with Fiverr which you wish to release, showing the full name and payee ID/ vendor ID/ username." I have sent them but they are saying it is not correct. so kindly can someone guide which screenshot exactly they want ??