Make A Payment - Sending/Receiving funds to/from other Payoneer users.

frabby007frabby007 Member Posts: 1
edited June 2016 in Ask The Community
hello,
I recently I got some problem with transfer fund to another active Payoneer user. When i am trying to send fund to the active member then showing

We're sorry but you cannot make a payment at this time

I have balance on my account. So please can you say whats the problem here. I am facing big problem. 

Comments

  • ayeshabibiayeshabibi Member Posts: 3
    :) Hello
    I sign up to payoneer and my card was not recieved I reordered card because i did not received it.I received my card today. I did not Used it..I was activating my account today i login and it showed Account blocked this is your service??I want my account unblocked fast Please I have to use it.Please solve this problem
    Regards,
  • taihid420taihid420 Member Posts: 12 ✭✭
    I have same problem
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    Hi @frabby007,

    There are two main reasons why the transfer service between Payoneer accounts is not working for you.

    1. Not Enough Activity: Some of Payoneer's account features require some level of activity before it can become available which is measured by the amount of payments that are received since your account was activated. If the service hasn't become active, it means that you have not received enough payments to qualify for the feature. These features are automatically activated once the requirements have been met.
    This only depends on the sender of the funds and not the receiver. 

    2. Line Of Business: Our service is spanned over several continents with many new users signing up on a regular basis. One of the things that you need to consider is the different work fields each account holder delves in. In some cases, the line of business is so different that it is not possible to transfer funds between different users. While not common, this can affect the transfer of funds between Payoneer account holders.
    In such cases the only option to pay another Payoneer account holder is with the use of the billing service (request a payment) located in your account. The receiver of the funds in this case would send a request to the sender in order to collect a payment for the service that has been provided.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • taihid420taihid420 Member Posts: 12 ✭✭
    Hi @Adam_Payoneer why it is not for all user? I think it will be better if we all user get this service.
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    taihid420 said:
    Hi @Adam_Payoneer why it is not for all user? I think it will be better if we all user get this service.
    That is the end goal eventually however, part of the problem lies with the many types of work fields that work online.

    When working on an internatinal scale, you have to adhere and respect the government entities in the regions you operate in, otherwise you will not be able to provide your service in certain countries. This is also influced by the country the company's headquarters operates from (in this case the United States).
    So while we provide a service for almost all countries world wide, it is inevitable that certain service features will not be available for some.

    The three service features most affected are: The ability to withdraw funds directly from your Payoneer balance to your local bank account, transferring or receiving funds from other Payoneer users or requesting individual payments from your clients (billing service).

    We are always working on improving and strenghting our relations in order to increase the service feature for all account holders until it becomes and equal service for all. This road is long and hard, but it is acheivable. It will just take time. 

    Until then the core service that we can provide to our account holders is to grant them the ability to receive payments from clients, websites and companies on a global scale in a variery of ways. 


    You can learn more about the 4 main ways for receiving payments through Payoneer by clicking here

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • getrealgetreal Member Posts: 1
    make a payment/send a payment doesn't work for our account. The message says: We're sorry but you cannot make a payment now right now. It seems our account is limited.How can we solve this problem?
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    getreal said:
    make a payment/send a payment doesn't work for our account. The message says: We're sorry but you cannot make a payment now right now. It seems our account is limited.How can we solve this problem?
    There can be a number of reasons why this is happening which is why I recommend you contact our support center so they can investigate this issue for you. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • jaedongwjaedongw Member Posts: 1
    Can anyone tell me why i'm not eligible for this service. I have money on my Payoneer account but it won't let me send money. It says "This service is not currently open for your account. " Anyone had this error?
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    jaedongw said:
    Can anyone tell me why i'm not eligible for this service. I have money on my Payoneer account but it won't let me send money. It says "This service is not currently open for your account. " Anyone had this error?
    @jaedongw
    Keep in mind that the Make A Payment service becomes an active feature once you become active in receiving payments. If you already received payments but the feature is still not active, this means that you haven't been active enough for this feature to become available. Payments that qualify towards this activity include all payments received from companies that pay with Payoneer or the Global Payment Service.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • susorokinsusorokin Member Posts: 2
    Hi Adam!
    I can not use option 'request a payment" from individual. I only can use 'request a payment" for a company from USA. Just a mont ago I can use 'request a payment" from individual. What should I do to request a payment from individual
  • SoskeySoskey Member Posts: 6
    Hi Adam

    I can send payment requests with my Payoneer account. The only problem however is that the only option of payment available to my client(gotranscipt) is local bank transfer and they pay via credit card alone which is not available. I've contacted the support centre and still haven't gotten any feedback. They just keep sending autoreply messages.

    Thanks for your anticipated reply
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    edited September 2017

    Hi @Soskey ,

    The auto response is only received the first time when a new inquiry is submitted. Replying to the automated response will ensure that a live Representative will get back to you as soon as possible.

    Once you get in touch with a Payoneer representative, he will be able to help you enable the individual payment function in your account or advise you on when it will become available.

    There are many different ways to receive payments through Payoneer, which is why I recommend you check out Payoneer's FAQ page to learn more about them.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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