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Pin Number problem

Ginar123
Ginar123 Member Posts: 9 ✭
in Ask The Community
I have a pin set up on my card and it was working on the old card, but has not worked on the new card. In Australia we are required to use a pin for credit card services, so how do I get this to work. I sent a message to support on May 18 and have still not had a reply about this problem.

Comments

  • KasunL
    KasunL Member Posts: 1 ✭
    Hi all! I received my new Payoneer card (2nd one) about 2 week ago. I loaded some money into it and tried to withdraw it yesterday. But the teller machines says, "Invalid PIN". I'm using the PIN of my 1st card. Do i have to change the PIN for the new card? If so, please explain briefly how to do that? Thanks for any response. Kasun.
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    edited May 2016
    If you have forgotten your PIN code, in order to change it you need to contact our support center by phone or chat. Once a live agent verifies your details, you will be sent an email that will allow you to change your PIN code. You can find our contact details by clicking here. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Alfatuber
    Alfatuber Member Posts: 1 ✭
    Respectful,
    I've tried 8 times to get customer support at 1-646-658-3695 but, I did not got any representative after 10 or more minutes of waiting. Could you please help me with this issue, as international calls are very expensive from my country. in order to reset my PIN number, I created it when opening my account and never used it, unfortunately I can not remember my Pin code.
    Is there any way you can help me with this issue?
    Thank you very much,
    With respect, Igor Balgavi
    [email protected]
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    The old PIN should be the same for the new card if the old card you had was expired and not lost. Assuming that the old card expired, you can update your PIN from your Payoneer account by going to Settings ---> Update PIN.

    If you have forgotten your PIN code, in order to change it you need to contact our support center by phone or chat. If you are having trouble contacting us via phone, you can contact us via live chat. Once a live agent verifies your details, you will be sent an email that will allow you to change your PIN code. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • GabrielaDragomir95
    GabrielaDragomir95 Member Posts: 2 ✭
    Hello! i Have a problem with my PIN CARD . My english is not so good and i apologize if you don t understant well . So when i want to dial the code pin the ATM tell me The PIN is wrong and when i have tried to change on my payoneer acoount the PIN the sites tell me i couldn t do this. Someone can help me? i have tried to call the Support but something don t work. Help me please because i need urgency to use my card. Thank you!
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    @GabrielaDragomir95
    If you have forgotten your PIN code, in order to change it you need to contact our support center by phone or chat. Once a live agent verifies your details, you will be sent an email that will allow you to change your PIN code. 
    We have reps in English, Russian and Spanish available at all times on phones to assist you. If you don't speak any of the available languages, please get on live chat so we can assist you in resetting your PIN. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • GabrielaDragomir95
    GabrielaDragomir95 Member Posts: 2 ✭
    hmmm. can u tell me please when i can to acces the live chat? because now i see it s very busy "Chat not available due to high volume of inquires." :) and i've said,i can 't call because my line is not avaible to call there . thanks :disappointed:
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    @GabrielaDragomir95 We recently are experiencing a very high volume of chats. If you speak Russian or Spanish, I would recommend you enter these support channel chats to get a representative faster.

    Engllish is constantly on the rise and playing catch up aint always so easy, but we are working on making it more managable in order to reduce our long wait times. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • shofiq332
    shofiq332 Member Posts: 1 ✭
    I have the same problem. After renewal my card the PIN is not working. During ATM withdrawal it is showing Invalid PIN. Even I can not update the PIN. It is showing Could Not Change PIN. I am trying to contact support but it is not responding. Live chat is busy, Phone call is also busy. In this situation what can I do? Please give
    me a solution

    Why Live chat agents are few in number or why are the not responding? Give me a answer

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