My Payoneer Prepaid MasterCard is late / never arrived

FerdousKhanFerdousKhan Posts: 1Member
edited July 2016 in Meet and Greet
Why still I couldn't get my card though my shipping dates are over?
«1

Answers

  • Ahmed_AlsaadiAhmed_Alsaadi Posts: 0Member
    hi
    am asking for a payoneer card in 17/5/2016 , and at this time didn't have any Response .
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    We issue hundreds of cards to over 100 countries on a daily basis. While the majority of our users are able to receive their cards on time, it can occur that a card will be lost during transit.

    Should that happen to you, you can order a replacement card by logging in to your account and selecting the "Haven't received your card yet?" tab located at the top-center of the screen. Also please check out the following article to see how to enter your address in order to increase the chances of your card arriving on time. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • abderraouf38abderraouf38 Posts: 9Member
    Hello

    Please guys i'd like to know what should i do, because my card was returned to the sender by the locale postal service in my state, after they had faced difficulties to locate my adresse. Now I fixed the adresse problem in my state, and i'd like to know if it is possible to resend the same credit card that has been returned, or i have to order a new one. Knowing that this is the second card that i haven't received .

    Thank you .
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    Hi @abderraouf38

    In this case you will need to contact our support center directly so they can assist you in issuing a brand new card to your address. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • abderraouf38abderraouf38 Posts: 9Member
    ? i have contacted them, but there is any reply from till now what should i do
  • SpudnikSpudnik Posts: 4Member
    I can not get the card for a long time! Ordered already two cards, the first 26/02/2016, second ordered 09/04/2016. At the moment, the card does not come. Order a third card disappeared opportunity in my Payoneer account. Get help from support also impossible. Why such bad customer service?
  • riverarivera Posts: 1Member
    Hello i'm Gorden from Cameroon , the estimated time for my payoneer card has pass and i don't know where to check for my payoneer card and so i need your help ? .
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    @rivera
    in such cases I can only assume the card has been lost. If you are unable to receive the card to your address or locate it at your local post office, I recommend you self orderyourself a new card. If you have a P.O box address, this would be the recoomended destiation you should put in order to have a better change of receiving your card. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • PayoneerBrasilHelpPayoneerBrasilHelp Posts: 73Member ✭✭
    I dont think the custumer service is bad simply because you are unable to receive the cards. I would contact your local postal service and investigate why your cards are not arriving. There seems to be a clear issue that something is happening once the the get near you and it has nothing to do with customer service but with your local postal service. Contact them and if possible investigate what is going on.
  • SpudnikSpudnik Posts: 4Member
    Bad because it does not correspond to a ticket. Reference Number: 160603-013540. There's more details. I get parcels everywhere, but for some reason your mails do not come.
  • PayoneerBrasilHelpPayoneerBrasilHelp Posts: 73Member ✭✭
    Yeah, there seems to be an issue there and again I don't represent Payoneer but I urge you to try contacting them. Request the information from Payoneer concerning the sender of the parcel and take it to your postal service to track. Ask if Payoneer can supply you with a tracking code even if you have to pay an extra fee.
  • SpudnikSpudnik Posts: 4Member
    The problem is that I can not connect with the really administration. No answer on the English ticket. Reply only russian admin Kateryna. It puts a strange conditions. She said that did not send me a card before I show screenshots with the amount of money that I will bring to my Payoneer account. It is legal to put such conditions?
  • ShanzebShanzeb Posts: 1Member
    I haven't even received my card yet and its been two months. I am wondering to find another mean because if i can't receive my card on time how would i get my payments on time ?
  • msumonjmsumonj Posts: 0Member
    edited June 2016
    How to give my payoneer masster card?
  • ayazmuhammadayazmuhammad Posts: 5Member
    14198131 this was the reference number of may card shipped by you. May i know that where should i check that. DHL or any other mail?
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    Shanzeb said:
    I haven't even received my card yet and its been two months. I am wondering to find another mean because if i can't receive my card on time how would i get my payments on time ?
    Even thought your card didn't arrive, it should not affect your ability to receive your payments through Payoneer.

    You can order a replacement card by logging in to your account and selecting the "Haven't received your card yet?" tab located at the top-center of the screen. Also please check out the following article to see how to enter your address in order to increase the chances of your card arriving on time. 

    If you are having trouble ordering a new card on your own, contact our support center directly for assistance.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    14198131 this was the reference number of may card shipped by you. May i know that where should i check that. DHL or any other mail?
    If you didn't receive a second email with a tracking number, most likely your card was ordered via regular shipping. If you require additional information about the shipping such as confirmation of address you will need to cotnact our support center to obtain this information. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • xahidshantoxahidshanto Posts: 2Member
    2nd time i applied but didn't get my card yet plz help me... my email: [email protected]
  • Omar1x92Omar1x92 Posts: 1Member
    Hello , First time i started using Payoneer was in 2013 and when i registered it took 3 weeks for me to get the card , Now after my card expired i ordered a new one two months ago and didn't arrive , I ordered another card a month ago and didn't arrive on date which is suppose to be today , Was wondering if there is anything i can do to check the status or verify the place of the sent cards .
  • LaputaqueteparioLaputaquetepario Posts: 5Member
    Hi there,

    My card is not arrived yet, so I'm trying to ask for another one like you proposed.

    But I'm stuck on this step:

    "logg in to your account and selecting the "Haven't received your card yet?" tab located at the top-center of the screen"

    I can see that option on my account, what can I do?
  • AsifKhanAsifKhan Posts: 1Member
    My estimated time to get card will passed tonight. May I wait more or reorder the master card?
  • Ahmed_AymanAhmed_Ayman Posts: 1Member
    Hello community of payoneer , I'm glad to be a part of this nice community , I'm Ahmed from Misr (Egypt)
    I have made a register on the website to make a free bank account from payoneer , And so i had to wait some time to receive an email says that my post has been sent (which i have already got) and i have a trace id of my post , So currently i went today to ask about this post(the credit card which the email said it has reached it's desired destination) And the local posts in my city said that NOTHING FROM PAYONEER COMPANY reached the posts at all these days, So i'm wondering how to check where is my credit card exactly now?

    -Thanks in total.
  • LaputaqueteparioLaputaquetepario Posts: 5Member
    Hi there,

    > @Adam_Payoneer said:
    > Hi @abderraouf38
    >
    > In this case you will need to contact our support center directly so they can assist you in issuing a brand new card to your address. 

    How can do this? The messages are always ansewred by automatic responses and the chat is always collapsed.
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    @Laputaquetepario
    Pardon the late response. The auto reply you receive from the system are designed to obtain additional information from our users so a live representative can receive your inquiry and reply/handle it with haste.

    At times the auto response may seem to be way off topic (which can happen), but regardless of the message that appears, replying to the automated email will guarantee that a live representative will get back to you as soon as possible. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • MaaouiMaaoui Posts: 2Member
    hi how i can get the trakking number of my card ?
  • ranikhatunranikhatun Posts: 1Member
    I don't what i do
  • Issam_OuldIssam_Ould Posts: 8Member
    Hi,
    Im waiting more than two weeks , i didn't receive any update pls , i need it as soon as posible im lossing money right now !!
    ID 16802107
  • MohamedGamal1980MohamedGamal1980 Posts: 2Member
    :( for now i cannot receive my card i registeried my account and it approved at 16 June and received that tracking no. "GM295115430001404043" in DHL site it showed that the shipment arrived to distibution center .. no it shows that message "No Results We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause." i contacted the customer care here and in DHL then no reply !! what is the problem !
  • MohamedGamal1980MohamedGamal1980 Posts: 2Member
    :( for now i cannot receive my card i registeried my account and it approved at 16 June and received that tracking no. "GM295115430001404043" in DHL site

    it showed that the shipment arrived to distibution center ..

    no it shows that message

    "No Results
    We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause."

    i contacted the customer care here and in DHL then no reply !!

    what is the problem !
  • Issam_OuldIssam_Ould Posts: 8Member
    I'm still waiting and i didnt get anything about my card , and how can i get it.
  • nadewnadew Posts: 1Member
    i need a master card
  • sarimmehdisarimmehdi Posts: 7Member
    I was scheduled to receive my payoneer card between 1 and 11 july but I didn't receive it so I re-ordered my payoneer card and now the delivery date has been moved to between 1 and 10 august. I live in faisalabad and ordered from there, is there any way to find out the real reason my card wasn't delivered else I'd simply be re-ordering my card after every month without knowing the real reason behind not receiving my card
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    If your card never arrived, you can self order yourself a new card from your Payoneer account.
    To order a card from your Payoneer account, from the drop-down menu at the top of the page, select the card balance for which you want to order a card and click on "Order Card". After entering your shipping address and confirming your account details, your card order will be processed and you will receive a confirmation email for the order. If you wish to receive expedited delivery or if you require additional assistance, let us know so we can assist you further.

    If you are unable to do this, require a tracking number for your card order or wish to pay for expedited shipping, contact our support center directly for assistance in processing your card order through the desired shipping method. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • omgrazaomgraza Posts: 2Member
    Title explains it all i still haven't got my card what do i do to get it?
  • omgrazaomgraza Posts: 2Member
    Your card is estimated to arrive between 8/8/2016 and 8/17/2016. its way past the arrival date i still haven't received my card i have checked my address there is nothing wrong with it. i live in Pakistan
    Thanks
    Regards,
    Raza
  • cesscess Posts: 1Member
    Hello everyone, I have order my card twice using the free shipping but haven't received it yet and now I want to get it shipped via DHL. How can I pay for shipping, since i work with Fiverr and have enough funds to cover the shipping cost. Please help.
  • 1117198911171989 Posts: 3Member
    Hi every one.I have a card but I didn't activated yet its been a month.cause I forgot my user name and password I tried to reset but still did not work!.please help me!
  • amirulsohelamirulsohel Posts: 2Member
    Congratulations! Your application for a Payoneer Prepaid MasterCard® card has been approved.

    Your card has been sent to you by Regular Mail and is estimated to arrive between 11 Jul 2016 and 20 Jul 2016.
    But still now i get not my card. now i will do?
  • bride2015bride2015 Posts: 2Member
    Pls any one reply. How long time I have to wait to get payonner master card?
  • bemoribemori Posts: 0Member
    Why I didnt receive any card for my EUR payoneer account ?
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    The average delivery time for the card is 3-4 weeks however it can change depending on the shipping destination. Cards can arrive either within 10 days or 6 weeks depending on the shipping destination of the card.

    If you are unable to receive your card or it was late to arrive, you can self order a card from your Payoneer account.
    If you are unable to locate the option, contact Payoneer support for assistance with your next card order. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • nazmaakternazmaakter Posts: 6Member
    > @Adam_Payoneer said:
    > We issue hundreds of cards to over 100 countries on a daily basis. While the majority of our users are able to receive their cards on time, it can occur that a card will be lost during transit. Should that happen to you, you
    > can order a replacement card by logging in to your account and selecting the
    > "Haven't received your card yet?" tab located at the top-center of
    > the screen. Also please check out the following article to see how to enter
    > your address in order to increase the chances of your card arriving on time. 

    please nazmaakter my name, but payoner master card is very inportant
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  • Rosie1969rnRosie1969rn Posts: 0Member
    edited September 2016
    :I have not received my master card why,is there a problem or something please let me know something soon as possible Thank You,,
    Rofeira Neal
    Email address is;
    [email protected]
    Phone number is
    (209)622-9504
    09/20/2016
  • skveezyskveezy Posts: 0Member
    am really need a payoneer card for my online job so i dont know why am not receive it . now am changed my adress so i need a new card or to send me again old card whatever. am dont know too much about accounts in bank etc and i need help.
  • juboraj20juboraj20 Posts: 1Member
    MY PAYONEER CARD NOT COME ARIVEL DEAT MY DATE WAS 14 Sep 2016 and 23 Sep 2016.
    PL Z TELL ME WAS IT MY CARD RIGHT NOW
    MY MAIL [email protected]
  • curvybrunettecurvybrunette Posts: 2Member
    Im still on approval for mastercard and i have had my account for months please help
  • stellastella Posts: 5Member
    After registering and waiting for payoneer card?
    still havent received mine
    u guys keep saying click on ds or dat buttons after loggin in to ur account
    i dt seem to find those buttons anywia
    ds process shuldnt be too long to ur customers
    payoneer why ds?
    its frustrating
    Even ur answers take too long to reply
    ##toobad...?
  • RafiqulIslam12RafiqulIslam12 Posts: 3Member
    Hello ,
    I am from Bangladesh.I order for my Payoneer MasterCard in 4 January 2017.

    Payoneer told that my card send 30 January to 8 February. But unfortunately, I not found my card. I wait long days for that, But same result. I go to my post office again and again but not found.

    Now I want to order my card again. But I have face serious problem .
    This problem is , I am not found ( "Haven’t received your card yet? Click here" ) this option.

    Please give me a solution.
    I am waiting for your reply
    Regards,
    Rafiqul Islam
  • rajeemalikrajeemalik Posts: 1Member
    Hi,any body could help to find the click here button ( "Haven’t received your card yet? Click here" ) I am unable to see at the top of the screen ?
  • MirjobaidulkarimMirjobaidulkarim Posts: 1Confirm Email, Member
    I applied for a Payoneer master card on July 27th but I have not received any email yet so how do I know if my application has been approved?
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