My Account Has Been Loocked

taihid420taihid420 Member Posts: 12 ✭✭
Hello
I am Tauhid. One week has goon my account locked. But Payoneer Customer Care did not give me any help.
Reference Number: 160530-003030. Can some one help me to give me information that how many time need to solved this kind of problem. I can not understand why PCS did not any reply. What happen of PCS. We know PCS is a good CSC. I am very disappoient with this matter.

:'(

Answers

  • mehar180mehar180 Member Posts: 2
    > @taihid420 said:
    > Hello
    > I am Tauhid. One week has goon my account locked. But Payoneer Customer Care did not give me any help.
    > Reference Number: 160530-003030. Can some one help me to give me information that how many time need to solved this kind of problem. I can not understand why PCS did not any reply. What happen of PCS. We know PCS is a good CSC. I am very disappoient with this matter.
    >
    > :'(

    have your account got unlocked now? I have the same issue. They asked for to submit documents and then I did. But still did not get single email from CS.
  • [Deleted User][Deleted User] Posts: 0 ✭✭✭✭✭✭✭

    The response time may sometimes be long due to a high volume of inquiry but it should take no more than three days to get an answer after providing the info requested. You can also contact the support on chat or by phone to accelerate the process.

  • sheshe Member Posts: 4
    Hi Cristale_Payoneer Administrator if the account is locked due to wrong passwords and verification answer what will happen to the funds that was supposed to come in every Monday of the week ?
  • sheshe Member Posts: 4
    and will our funds in there will be lost or will it stay there until account is unlocked?
  • Will_PayoneerWill_Payoneer Administrator Posts: 202 ✭✭✭✭✭✭✭
    edited June 2017

    Although you do not have access to your Payoneer account while this procedure is taken care of, you can still receive payments to your account.

    The funds in your account during this time will remain in your account as usual.

  • sheshe Member Posts: 4
    edited June 2017
    Thanks Will and Cristale , I sent to Jones my national ID on June 27, 2017 I do not want to lose clients my client is already asking what's happening it has been two to four days please please help me unlock my account so I can get my funds . =(
  • [Deleted User][Deleted User] Posts: 0 ✭✭✭✭✭✭✭

    It can take up to 3 business days to get an answer once you provided the documents requested.

  • sheshe Member Posts: 4
    :'( I see.... guess I have to wait then Thanks Cristale I appreciate that you are responding to our questions.
  • [Deleted User][Deleted User] Posts: 0 ✭✭✭✭✭✭✭

    My pleasure, feel free to ask if you hove more questions.

  • haroon1191haroon1191 Member Posts: 1
    Hello my payoneer account has been blocked,i cant log in need help.
  • [Deleted User][Deleted User] Posts: 0 ✭✭✭✭✭✭✭
    edited June 2017

    You can contact Payoneer customer care via email to get further assistance and have your account unblocked.

  • BurcuOzBurcuOz Member Posts: 16 ✭✭
    My account has been locked I wrote customer service 6 days ago. No answer. Where should I call? I cannot live chat without logging in? I need a phone number.
  • Will_PayoneerWill_Payoneer Administrator Posts: 202 ✭✭✭✭✭✭✭

    Please click here to contact Payoneer Support by email, chat or phone

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