"US Payment Service are subject to a 1% fee"

bogaromifxbogaromifx Member Posts: 9
Hi!

I have sent a US Payment Request to my Singaporean client.

My first question is :

If the US Payment Service are subject to a 1% fee, why they need to pay 28.61 USD fee on 925 USD?

My second question :

Is there any problem (these days) getting payment via US Payment Service from Singapore? I see "Rejected By The Bank/Credit Card Company" message on the transfers.

Thank you!
Regards,
Zsolt.

Comments

  • bogaromifxbogaromifx Member Posts: 9
    ????
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,023 ✭✭✭✭✭✭✭
    @bogaromifx

    If you are being charged a $28.61 fee from a $925 payment, the fee amount here equal 3%. However 3% of $925 doesn't equal $28.61 (although it is close), so I highly recommend you contact our support center directly for more information regarding the fee.

    "Rejected by the bank/credit card company" means that the issuing bank of the client that paid you rejected the transaction which means your client needs to contact his provider for more information. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • bogaromifxbogaromifx Member Posts: 9
    > @Adam_Payoneer said:
    > @bogaromifx
    >
    > ... so I highly recommend you contact our support center directly for more information regarding the fee.
    >

    I did, contacted (3x) the support center but, i always get an automated reply.
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,023 ✭✭✭✭✭✭✭
    > @Adam_Payoneer said:
    > @bogaromifx
    >
    > ... so I highly recommend you contact our support center directly for more information regarding the fee.
    >

    I did, contacted (3x) the support center but, i always get an automated reply.
    Reply to the last automated email you received and a live agent will get back to you. The autoreply is designed to obtain the requested information as a first response so the live agent can assist you in processing your request faster.

    I know it doesn't always answer your question, but by answering the auto email a live agent will get back to you I assure you. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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